Sr Mgr - Customer Solutions , AWS Strategic Accounts

AWS is seeking a Customer Solutions Manager (CSM) Leader to help customers realize sustained business value by accelerating customers innovation and transformation journey. The successful candidate will build and develop a team that works with our advanced cloud adoption customers to help them design and rapidly execute strategic migrations to the AWS cloud and build modern cloud native solutions leveraging AWS Services including analytics generative AI AI/ML and Kubernetes that fulfill their highest ambitions. You will work backwards from customer objectives utilize AWS best practices developed over thousands of engagements and design and execute an end-to-end frictionless cloud adoption experience. Your customers capture the full potential of AWS industry-leading solutions.

As a CSM leader you are a thought leader with a strategic insurgent business mindset. You use your technical acumen enterprise transformation experience organizational change management and communication skills to problem solve challenge the status quo and align a broad range of multidisciplinary teams including sales solution architecture enterprise support product development professional services and partners. As a leader you and your team will earn trust across the customers organization identify strategic opportunities uncover cloud and AI use cases establish roadmaps and actionable program plans capture success criteria and orchestrate advanced technical architectures and modernization. You own and drive execution excellence for the end-to-end customer cloud journey (e.g. technical operational organizational and educational) that span tech teams executives and business units.

At AWS we value critical thinking self-motivation and thrive in ambiguous entrepreneurial environments. You will pay attention to detail but think big on behalf of our customers. As a CSM leader you have a business outcome mindset broad technical background and are a driven problem-solver. You use data to make decisions express yourself thoughtfully and are passionate about delivering Earths most customer-centric experiences.

Key job responsibilities
The successful candidate will: Hire on-board train and develop new Customer Solutions Managers from internal and external sources Orchestrate a near mid and long-term vision and strategy for the overall customers cloud transformation by collaborating with the customer and the AWS account team Demonstrate excellent customer engagement skills through all levels of an organization and develop long term relationships based on excellence Maintain a broad and in-depth knowledge and understanding of existing and developing technologies as it relates to cloud computing to unlock opportunities for customers Possess a strong background in change management and incorporating organizational change best practices seamlessly into project delivery Accelerate customer adoption through education and enablement Collaborate with customers in identifying and prioritizing high business impact use cases for AWS service adoption as well as best practice implementations Develop and utilize strong writing skills to partner with stakeholders and develop customer and business plans and develop the teams writing skills Manage time efficiently and align and engage required Customer AWS and Partner teams to accelerate customers cloud journey Be a thought leader across Amazon organizations to knowledge

A day in the life
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the 8 description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

AWS Sales Marketing and Global Services (SMGS) is responsible for driving revenue adoption and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

The AWS Industries team is committed to helping industry customers enable their digital transformation journeys. Our primary goal is to meet customers where they are in their cloud journey and work backwards from their industry specific needs to transform their business and their entire industry. Our team speaks the language of our industry customers which means that we focus on business outcomes and industry use cases on behalf of our customers whether that is how we build products and solutions how we sell how we deliver or how we partner.


10 years of experience leading large-scale technical or engineering programs with a proven record of thought leadership business case development realizing customer benefits and successful program completion

2 years of experience in a customer-facing role engaging with customer executives technologists and/or partners to solve business problems with advanced technologies Experience in a direct or matrixed role leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams

Bachelors Degree in science technology engineering math business or equivalent experience Direct experience implementing cloud services including migrations modernization projects and/or data/analytics and AI/ML solutions

A history of problem solving and innovation developing technology programs and working across customer organizations Bachelors Degree in science technology engineering math business or equivalent experience

Ability to travel up to 30% as needed Direct experience implementing cloud services including migrations modernization projects and/or data/analytics and AI/ML solutions

A history of problem solving and innovation developing technology programs and working across customer organizations

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $180900/year in our lowest geographic market up to $312800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.