Senior Manager, Legal Shared Services

Work Flexibility: Remote

The Senior Manager Legal Shared Services will champion a new shared services model for our legal department in partnership with an Alternative Legal Services Provider (ALSP). In this strategic role you will build an operational framework for administrative and operational tasks evolve the ALSP relationship to deliver more sophisticated legal support and ensure deliverables consistently meet or exceed expectations. You will align processes and performance metrics with business objectives and provide data-driven insights to senior leadership.

Working closely with stakeholders you will shape foundational processes and partnerships that support our growing business by driving efficiency quality and value through the ALSP. This global role requires international travel and flexibility across multiple time zones.

What you will do

Vendor Management & Service Delivery:

• Serve as the primary liaison between the Stryker legal team internal stakeholders and the ALSP to drive clear communication and collaborative problem-solving to resolve issues .

• Conduct regular performance reviews lead governance meetings and track performance metrics to monitor relationship success.

• Oversee day-to-day service delivery and enforce SLAs KPIs and contract terms.

• Proactively manage escalations troubleshoot performance gaps and implement process improvements.

Strategic Alignment Service Expansion and Continuous Improvement

• Lead onboarding and service expansion projects for ALSP ensuring readiness of processes technology and staffing.

• Work with internal teams to proactively identify assess and prioritize additional support opportunities by developing a framework that evaluates potential service expansion based on cost impact feasibility and strategic alignment.

• Create a standardized playbook to onboard new workstreams or regions ensuring efficient integration and scalability of ALSP services.

• Drive continuous improvement by analyzing performance data incorporating stakeholder feedback and monitoring industry best practices.

• Work with internal and ALSP teams to optimize workflows and enable scalable efficient services.

Stakeholder Engagement Communication and Change Management

• Act as the trusted advisor for internal stakeholders by leading change management initiatives and ensuring alignment of strategic and operational objectives.

• Facilitate regular communication with department leaders to share updates provide training and swiftly resolve concerns related to ALSP deliverables.

• Develop and maintain transparent reporting mechanisms that deliver actionable data-driven insights to senior leadership and support continuous service enhancement.

• Maintain regular performance dashboards and communicate progress to senior leadership.

What you need

Required

• Bachelors degree required

• 10 years of professional experience

• 5 years of experience in vendor management legal operations procurement or contract administrationideally in a corporate legal or compliance environment.

• 3 years of experience in managing external service providers contracts and SLAs.

• Experience working in a matrix global environment

Preferred

• Masters degree or certification in Legal Operations Business Law Operations Supplier Management or a related field is preferred.

• Experience in legal department operations and vendor relationships.

• Proficiency in project management methodologies tools and software; demonstrated experience in implementing process improvements and performance metrics.

• Familiarity with legal technologies document management systems eBilling or workflow automation tools is a plus.

• Exceptional communication and stakeholder management skills with the ability to clearly articulate complex issues to diverse audiences.

$149000 - 329000 salary plus bonus eligible benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills experience and other relevant factors.

Travel Percentage: 30%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race ethnicity color religion sex gender identity sexual orientation national origin disability or protected veteran status. Stryker is an EO employer M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information.