Customer Service Representative / CSR
Customer Service Representative / CSR
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Job Description
We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate to the right client for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
MMC is a privately owned business with corporate headquarters in Irving Texas. With 2000 employees working in 40 states MMC is able to support all United States locations and some international locations.
We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at
Get started on your career journey today! Apply to become a part of the MMC Team!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law. In compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
Call Center Representative - CSR
Location: Newark NJ
Pay Rate: $16.50/hr Bilingual: $17.50/hr
Full-Time Fluctuating Schedule (40 hours/week)
Training: Monday-Friday 9:00 AM-5:00 PM (2 weeks)
Post-Training Schedule: Monday-Friday between 7:00 AM-5:30 PM; weekends and holidays 8:30 AM-5:00 PM (rotating schedule)
Job Summary
We are currently hiring Call Center Customer Service Representatives who are customer-focused dependable and experienced in high-volume call environments. This is a great opportunity to join a dynamic team support customers and grow within a structured organization.
Requirements
- Prior call center experience is required
- Ability to work a fluctuating schedule including weekends and holidays
Key Responsibilities
- Respond to inbound customer inquiries using approved scripts and procedures
- Research resolve and log customer questions or concerns
- Conduct customer needs analysis and provide information on relevant services
- Communicate clearly and effectively to ensure a positive customer experience
- Maintain schedule adherence punctuality and appropriate use of system time codes (AUX)
- Perform all other duties as assigned
What We Offer
- Competitive hourly pay
- Bilingual pay differential
- Comprehensive training and supportive team environment
- Opportunity to make a meaningful impact by assisting customers daily
If youre a strong communicator with a passion for helping others and experience in a call center setting we encourage you to apply today!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
