Director - Global Benefits Operations Management
Director - Global Benefits Operations Management
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Job Description
Company:
MercerDescription:
Mercer is seeking candidates for the following position based in the Noida office.
This is a hybrid role that has a requirement of working at least three days a week in the office.
Director Metrics Analytics & Reporting (Grade G)
Location - Noida
What can you expect
We are looking to hire a Director in the Global Benefits Management (Health Operations)
Global Benefits Management - A client solution whereby in exchange for a global mandate to appoint MMB as broker in each market. We provide aggregated reporting coordination and consulting services with a view to facilitate execution of benefit strategy globally for a multinational company
This role encompasses managing the team who perform coordination activities for Mercers large GBM accounts (currently 80 clients). The teams activities include insurance policy renewal tracking and coordination data collation from local country offices production of client deliverables for MCG colleagues and updating Mercers two main systems (GBMA and MG)
We will count on you to:
- Supervise team whose main responsibility is to track and co-ordinate client employee benefits insurance policy renewals and broking implementations across the different client locations
Ensure team has appropriate training and resources to complete their assigned tasks Ensure team is completing tasks based on agreed-on timelines Handle issue escalations from team local country contacts MCG coordinators Assign team resources to client projects including contingency plans for team absences or during peak projects Plan for and execute staff development including development plans for all levels of employees Draft and implement career path progression beginning at level C and progressing from there Ensure strong operations routines are in place metrics workflow capacity management quality assurance identifying and mitigating risks Drive continuous improvement
- Liaison with GBM stakeholders to develop and execute COE strategy and execute / report on progress
Regularly schedule calls / meetings with stakeholders for short- and longer-term planning for the COE and GBM delivery as a whole Annual forecasting of demand / staffing / budgeting for the team Drive expansion of scope of activities / client transitions to the team Sit on steering groups with various stakeholders as appropriate
- GBM intellectual capital
Work with stakeholders to determine the intellectual capital the GOSS team will own Ensure the intellectual capital is up to date appropriate for clients and available to colleagues Lead and champion COE standardization initiatives for templates and processes.
Note: Applicants should be flexible working in shifts
What you need to have
- Graduate with a minimum of 15 years experience in healthcare operations
- Strong leadership and people management skills
- Excellent critical and strategic thinking skills
- Excellent interpersonal skills
- Strong oral and written communication skills
- Ability to prioritize and handle multiple tasks in a demanding work environment
- Ability to coach others on managing timelines for critical deliverables and keep open communication channels on progress
- Ability to partner and work with colleagues locally and globally to meet the deliverables
- Ability to supervise a team of individuals working on outsourced tasks and handle escalated issues professionally
- Ability to interact with onshore leadership lead discussions as needed and provide relevant reporting
- Building a culture of continuous improvement; working with continuous improvement tools and methodologies
- Proficiency in MS Office Tools (Excel PowerPoint Word)
What makes you stand out
- Adaptable communicator facilitator influencer and problem solver
- High attention to detail
- Good relationship skills Proven ability to work on own initiative as well as in a team
- Adaptable communicator facilitator and problem solver
- High attention to detail
- Ability to multi-task and prioritize time effectively
Why join our team
- We help you be your best through professional development opportunities interesting work and supportive leaders.
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues clients and communities.
- Our scale enables us to provide a range of career opportunities as well as benefits and rewards to enhance your well-being.
Required Experience:
Exec
Employment Type
Full-Time
