Business Support Manager (Redeployment) 19062
Business Support Manager (Redeployment) 19062
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Job Description
- Suffolk County Council Suffolk Fire and Rescue Service Endeavour House Ipswich IP1 2BX - Hybrid
- 46670 per annum (pro rata for part time)
- 37 hours per week - Flexible working options available
- Permanent
Innovation is at the heart of everything we do at Suffolk County Council. Were looking for a creative and driven Business Support Manager to help us reimagine public services for the 21st century. If youre passionate about finding new solutions to complex challenges and making a real difference in peoples lives we want to hear from you. Join us and be part of reimagining the future of Suffolk.
Your role and responsibilities
As our Business Support Manager you will be responsible for the day-to-day delivery of Business Support Services for Suffolk Fire and Rescue Service and serve as our Strategic Information Agent (SIA). Your key responsibilities will include:
- Leading and managing the Business Support Team including recruitment and staff development.
- Acting as the internal contact for business support-related enquiries and serving as a source of general information for the public regarding all SFRS services.
- Leading projects related to Business Support activities liaising with other SFRS functional areas Suffolk County Council directorates and other fire and rescue services as appropriate.
- Managing business support function budgets including forecasting and reporting.
- Identifying improvements to working practices and efficiencies.
- Overseeing complaints/compliments processing and records management.
- Coordinating Freedom of Information responses as the Directorate Information Manager.
- Carrying out audits and reviews as required.
Our ideal candidate has:
- An Institute of Leadership and Management (ILM) 5 qualification or equivalent knowledge and experience.
- A Diploma in Management Studies (DMS) or equivalent knowledge and experience.
- Personal values that align with our corporate WEASPIRE values and the NFCC Core Code of Ethics.
- High literacy and numeracy skills.
- Strong communication abilities at all levels.
- Proven excellent management skills and team leadership experience demonstrating the ability to lead and inspire a team.
- An understanding of confidentiality and data protection requirements particularly relating to Freedom of Information.
You can view a full list of requirements in theJob and Person Profile (docx).If you believe you can succeed in this role apply. Even if you dont meet all requirements still apply. We would appreciate the opportunity to consider your application.
The team
You will report directly to the Area Manager for Protection Prevention and Service Business Support. Our team consists of a Business Support Project Officer and five dedicated Business Support Officers. We pride ourselves on fostering an environment of support and encouragement where learning from each other and helping one another is the norm. We are committed to continuous improvement both as individuals and as a team.
Due to the nature of our service needs you will be required to work from the office most of the time. However we understand the importance of flexibility and may offer opportunities to work from home when necessary.
Empowering Everyone
Were big believers in potential possibility and the power of different ideas. Were always searching for ways to encourage respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals especially those from groups that are currently underrepresented in the organisation as shown in our Workforce Equality Report ().
For more information
Please contact Andy Smith - Area Manager People and Performance. You can reach them by calling 0 or emailing
How to apply
Step 1 -Read the Job and Person Profile (JPP) (docx).
Step 2 -Click Apply Now to start your online application.
Step 3 -Upload asupporting statementanswering the following questions below (no more than 400 words per question). You should use theSupporting Statement template.
- Describe a time when you successfully led a team through a significant change or challenge. What was your approach how did you support your team members and what was the outcome
- Give an example of how youve effectively managed a budget in a previous role. What processes did you implement to ensure financial accountability and what outcomes did you achieve
- Describe a situation where you identified and implemented a significant improvement to work practices or processes. What was the original challenge what changes did you make and what benefits were realised
- Please explain how youve ensured compliance with data protection regulations in a previous role particularly when responding to Freedom of Information requests and data breaches.
- How have you identified and supported learning and development needs within your team Please provide specific examples of how your approach has improved individual and team performance.
Step 4 -Upload a CV (without name and personal details).
Please note:Without a supporting statement and CV your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format.
We value authentic applications that showcase your genuine skills and experiences. Applications suspected of being generated by AI may be rejected. We encourage you to present your own work and ideas throughout the application process.
If you require any reasonable adjustments to the application process before the next selection stage please contact our Recruitment Team by emailingor calling0.If you are invited to the next stage of selection you will have another opportunity to request adjustments for the next stages of the process.
Closing date:11.30pm 15 June 2025
This authority is committed to safeguarding and promoting the welfare of children young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts.
Required Experience:
Manager
Employment Type
Full-Time
