Event Coordinator
Event Coordinator
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Company Overview
Smart City began more than 30 years ago and has evolved into the nations leading telecommunication provider for convention centers and meeting facilities. We manage the technology services for more than 3000 events annually including virtually every Fortune 500 Company event and major tradeshow. From auto shows to national political party conventions to world economic summits Smart City has been on the floor behind the scenes and maintaining the connections that enable people to make important things happen.
Today we proudly employ more than 250 team members nationwide. Our Las Vegas headquarters is home to our national customer service accounting and technology teams along with our Network Operations Center (NOC) which provides Internet security services and remote 24/7 monitoring for all of our networks.
The Event Coordinator contributes to the overall success of the organization by working closely with show management site management and major customers to respond to client needs. The Event Coordinator also resolves customer sales and service issues through onsite presence at assigned shows.
Summary of Key Responsibilities
Responsibilities include but are not limited to the following:
- Supports and coordinates customer sales and service activities with show management site management and major customers to respond to client needs and resolve customer sales and service issues during pre-show and through onsite presence at assigned shows
- Collects payment prior to show for all scheduled show management services
- Fully utilizes and understands all aspects of company proprietary software system
- Assists and answers all customer sales and service staff inquires on input and system issues
- Resolves all errors of customer billing and interfaces with customers to solve issues and suggest additional services if needed
- Initiates credit card searches and resolves billing/payment issues with client
- Understands and clearly explains all aspects of company products to the customers
- Ensures compliance with company policy in relation to customer credit card and prepayment requirements
- Interacts with customers and show managers on a regular basis
- Responds to complex questions regarding multiple areas including accounting billing networking collections etc.
- Provides guidance and training to lower level CSSRs. Functions as a lead regional specialist or assistant to manager as needed
- Provides proactive support and coordination for pre-show and on-site collection efforts
- Obtains customer approval and signature on all requested services.
- Prepares all show site reports.
- Communicates with other department team members on customer sales and service issues
- Attends pre-conference meetings
- Distributes/collects show manager equipment rentals
- Reviews billing with show management
- Collects show management survey
- Other duties as assigned
Qualifications
- Strong knowledge of Microsoft Office suite required particularly Outlook Word and Excel
- Ability to multi-task and respond to multiple interruptions in a professional manner
- Exceptional organizational skills
- Professional presence
- Strong attention to detail is essential
- High school graduate or equivalent Bachelors degree preferred
Of note:
- ON - SITE ONLY non-remote non-hybrid
- Compensation: $25.00 per hour
Company Benefits:
- Medical and Prescription Drug
- Paid Time Off
- Supplemental Accident Critical Illness and Hospital Care
- Dental
- Vision
- Basic Life/AD&D
- Voluntary Life
- Short-Term Disability
- Long Term Disability
- Flexible Spending Account (FSA)
- Retirement 401(K)
- Life Assistance Program (LAP)
- Wellness
- Tuition Reimbursement
As part of our standard hiring process for new employees employment with Smart City Networks will be contingent upon successful completion of a background check.
Smart City Networks is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race religion color national origin gender (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics.
If you need assistance or an accommodation due to a disability you may contact us at or you may call us at
Required Experience:
IC
Employment Type
Full-Time
