Client Success Director
Client Success Director
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Client Success Director (CSD) is a leadership role responsible for ensuring client satisfaction retention and growth by delivering exceptional service and fostering strong relationships. This role involves strategic planning team leadership and cross-functional collaboration to enhance customer experience and drive business success. The CSD will oversee client success teams implement best practices and work closely with internal departments to ensure clients achieve their goals with the companys products and services.
Key Results Area
Service Delivery & Operational Excellence
Ensure consistent high-quality service delivery that meets or exceeds client expectations
Work closely with product and technical teams to resolve client issues and improve service efficiency
Develop and implement client success programs including training materials and best practices.
Leverage data and analytics to refine processes and optimize the customer journey
Client Relationship Management
Ensure clients receive maximum value from products and services driving satisfaction and retention
Develop and maintain deep relationships with key clients acting as a trusted advisor
Oversee client onboarding and implementation ensuring a seamless experience
Gather client feedback to identify areas for improvement and innovation and drive change
Strategic Leadership
Help define and execute a client success strategy that aligns with overall business goals
Lead and mentor a client success team promoting a culture of collaboration and client advocacy
Establish key performance metrics to measure client satisfaction retention and team efficiency
Identify industry trends and emerging needs to enhance service offerings
Business Development & Growth
Partner with the sales team to identify expansion opportunities within existing accounts
Develop and execute strategies for upselling and cross-selling to maximize revenue growth
Represent the company at industry events networking opportunities and client meetings to strengthen relationships
Support contract renewal negotiations to ensure long-term partnerships
Team Leadership & Development
Build train and manage a high-performing client success team
Provide continuous coaching feedback and professional development opportunities
Foster a culture of proactive client engagement and data-driven decision-making
Conduct regular performance evaluations and implement strategies for improvement
Skills & Qualifications
Bachelors degree in Business Administration Marketing Communications or a related field
MBA preferred
Certifications in customer success leadership or business development are a plus
7-10 years of experience in client success account management or customer experience.
Proven ability to manage client relationships and drive business growth
Experience leading and developing teams in a dynamic environment
Strong knowledge of customer success strategies business operations and service excellence
Outstanding communication negotiation and relationship-building skills
Strong leadership and team management capabilities
Analytical mindset with a data-driven approach to client success
Ability to collaborate cross-functionally and drive organizational improvements
Proficiency in CRM platforms project management tools and data analytics software
Ability to manage multiple priorities in a fast-paced environment
This role is hybrid the candidate will need to live in the Toronto area.
Advatix Inc. is one of the worlds leading providers of e-commerce Supply Chain and Logistics Consulting Services and Solutions that enable its clients to transform their operations for speed service and cost of fulfillment and delivery of goods and services. We are committed to an inclusive workplace that does not discriminate against racenationality religion age marital status physical or mental disability sexual orientation gender orgender identity. We believe in diversity and encourage any qualied individual to apply. We are an EEOCEmployer.
Required Experience:
Senior Manager
Employment Type
Full-Time
