Client Resolution Analyst
Client Resolution Analyst
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Job Description
- Act as a key point of contact fully dedicated to addressing a wide range of client inquiries related to Visa services systems products and policies
- Identify clients requirements and provides suitable solutions escalating more complex or sensitive issues as appropriate
- Consistently meet agreed-upon standards of quality and efficiency with a focus on enhancing client satisfaction
- Demonstrate good knowledge of all Visa products and policies to ensure high-quality client issue resolution and client satisfaction
- Communication effectively both verbally and in writing
- Prepare and deliver presentations to clients effectively representing Visa
- Curiosity and a passion for continuous learning with the ability to quickly grasp new concepts systems and technologies
This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.
Qualifications :
- Technical Proficiency: Prior experience in a technical support role preferably in Banking or Financial Services.
- Exceptional Analytical and Problem-Solving Skills: Demonstrated ability to think critically and resolve issues efficiently.
- Client-Centric Mindset: Passionate about providing top-notch service and enhancing the client experience.
- Excellent Communication Skills: Both verbal and written capable of conveying complex information in a concise manner.
- High Energy and Drive: Self-motivated with a strong sense of urgency and a commitment to delivering results.
- Collaborative Mindset: Demonstrated skills in relationship management across organizational boundaries both internally and externally.
- Independent and Team Work: Ability to work collaboratively within a team as well as independently driven by self-initiative.
- Proficiency in Another European Language: Desirable but not essential.
- Appetite for Learning: Ability to grasp and understand information and systems quickly (must pass an exam after a 4-week induction training).
Additional Information :
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
