Assistant Vice President & Zonal Head - Training (149257)
Assistant Vice President & Zonal Head - Training (149257)
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Job Description
About Max Life Insurance:
Max Life Insurance Company Limited is a Joint Venture between Max Financial Services Limited and Axis Bank Limited. Max Financial Services Ltd. is a part of the Max Group an Indian multi business corporation.
Max Life offers comprehensive protection and long-term savings life insurance solutions through its multichannel distribution including agency and third party distribution partners. Max Life has built its
operations over almost two decades through need-based sales process a customer-centric approach to engagement and service delivery and trained human capital.
As per public disclosures during the financial year 2019-20 Max Life achieved gross written premium of Rs. 16184 crore. As on 31st March 2020 the Company had Rs. 68471 crore of assets under management (AUM) and a Sum Assured in Force of Rs. 913660 crore.
For more information please visit the Companys website at
We Stand for:
Caring
A compassionate leader who demonstrates appreciation for diversity in thoughts and approach towards people as well initiatives eliminates biases to promote meritocracy. A coach who inspires people to excel and sets a culture of high performance.
Collaboration
A boundary-less leader who is capable of identifying & leveraging expertise of team members for superlative outcomes thus delivers to the organizations ask. A leader who addresses challenges with a solution oriented approach to create win-win partnerships within & outside teams through inspired cooperation and teamwork.
Customer Obession
A leader who embodies Customer and keeps him at the core of all deliverables. Proactively anticipate customer needs and implement strategies to provide best in class customer experience.
Growth Mindset
An ambitious leader who can sponsor game changing ideas and rally the team to turn them into a reality. A leader who challenges the status quo takes bold & creative actions to manage complex issues & achieve high impact goals by pushing self and others and raise the bar on performance.
People Leadership
A peoples leader who inspires their teams to stretch themselves and achieve their true potential. A leader who create leaders by coaching empowering & motivating them to deliver superior business outcomes.
Max Life Insurance is an Equal Opportunity Employer and promotes inclusion and diversity.
Function Summary
DCC (Distribution Capability Development) Department is dedicated to equipping all sales employees with the essential knowledge and product skills across the companys diverse financial product offerings.
The departments primary objective is to empower the sales channels ensuring that they possess the expertise needed to position the organization as the leading insurance firm in India. By focusing on continuous development this department drives internal mobility for training employees across various verticals fostering their personal growth while simultaneously enhancing the growth and success of the firms sales teams. This dynamic approach supports a thriving ecosystem where both employees and the organization are set on a path of mutual progress and achievement.
Job Summary
A person with strong domain knowledge in Insurance & Financial Planning will be working in a circle managing the integrated Sales & Training team across the geography. Proactive approach required in assessing the learning & development needs effectively aligning programs / interventions with business objectives and creating / executingthe Training Modules in Bank Relationship.
Key Responsibilities
Administrative
- Overseeing and heading the Training Planning scheduling and execution of training programs for entire zone for DCC-Axis
- Ensuring internal and regulatory compliances
- Creation of functional strategies and objectives for various verticals
- Develop budget/methodologies to support functional infrastructure
- Create practices to identify successful materials and styles of training to improve future training effectiveness
Team Development
- Retention of the team and proactively managing talent pool.
- Development of L&D Managers; regular performance reviews and feedback for continuous improvements in knowledge and skills
- Setting Goals and carrying out the annual performance reviews in conjunction with the respective business heads and channel HR heads.
- Traction of the KRAs Incentives and R&R for the L&D Managers
- Course correcting any gaps in knowledge skills or attitudes of the L&D Managers through training coaching and counseling. Managing disciplinary issues
Quality Assurance
- Ensuring adherence to curricula contents and sessions plan by the trainers.
- While encouraging different styles of deliveries ensuring the overall adherence to methodologies as specified in the trainers/facilitators guides.
- Ensuring that each program achieves the business objectives it was targeting to achieve.
- Completion of Training Needs Identification for various heads of DSF Training teams
Key skills required
- Industry Knowledge: Strong understanding of life insurance products regulations and market trends.
Key Relationships Management (Internal /External)
- Director - DCC Head Training Content & Delivery Head Content
- Head Capability Building Zonal Training Heads Functional Training Heads Channel HR Head MDP Team
- DSF Business Head and their DRs
External
- External Vendor Consultants; Alliances & Partners
- Industry Experts; SMEs
Measures of Success:
- Ensuring training delivery for existing and new employees
- Improvement in employee productivity and employee retention
- Standardized training schedule & delivery for the region
- Retention and development of Trainers across zone
- Cross-functional movement and retention of trainers
- Alignment of training with region business objectives
- Improvement in all the training delivery and post-training feedback parameters
Desired qualification and experience
- Graduate/Post Graduate in Management
- Must have a minimum of 8 years experience and Experience in managing customer relationship
- Knowledge of Insurance sales and related processes
Required Experience:
Chief
Employment Type
Full Time
