Fraud Investigator, Invest
Fraud Investigator, Invest
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The role
SoFi is seeking a talented and self-motivated Fraud Investigator to join our Fraud Operations team. Our candidate will be responsible for all aspects of fraud investigations as it relates to our Investment products including: Application Fraud Transactional Reviews as well as the review of any/all activity suspected of fraud; advising and assisting Management in making and implementing strategic decisions and objectives; and driving business objectives.
What youll do:
- Conducts thorough investigations and inquiries on identified and suspicious Investment accounts within the specified systems
- Investigate and gather information on suspected fraud cases including contacting financial institutions and/or clarifying customer statements as necessary
- Identify fraud trends make recommendations for new strategies to prevent additional losses and assume responsibility for special projects as assigned by Management
- Analyzes and reviews potentially fraudulent activity to ensure minimal loss to the organization. Coordinates cross-functional communication to resolve fraud situations and provides recommendations to resolve fraud
- Review alerts/reports to detect Suspicious Activity and file required reports (SARS) as appropriate
- Conduct periodic internal account/customer reviews to identify potentially fraudulent activity
- Compile information from multiple channels and determine which accounts need to be restricted and or liquidated/closed
- Respond promptly and exercise exceptional communication skills in an effort to optimize each contact with customers partners and external vendors/banks
- Establish and ensure compliance with departmental standards and processes to increase production and accommodate work volumes toward enhanced customer satisfaction
- Investigate the fraud alerts to protect the institution from fraud-related losses and improve customer experience
- Assists with creating and implementing policies and procedures across all teams
- Assist Management in the construction of short-term and long-term plans with associated benefits of strategies that are to be developed to reduce fraud exposure
- Provides internal support to other business units on fraud-related issues
- Builds and maintains thriving relationships between partners and vendors cultivating a culture of collaboration transparency and mutual success
- Fosters a culture of accountability collaboration speed innovation excellence and a fun work environment while continuously elevating the quality and caliber of our fiscal controls
- Works effectively across the organization to maximize company resources
What youll need:
- 3 years of relevant fraud investigations experience in the Investment or Securities services industry highly preferred
- Series 7 license preferred
- Knowledge of ACH wire ACATs and other payment channels operating rules
- Thorough understanding of Investment and Securities operations industry trends & best practices and federal and state banking regulations
- Outstanding time management skills and interpersonal skills and the ability to work with all levels within the organization in a collaborative manner
- Must be able to establish peer relationships and communicate effectively with multiple company disciplines cross-functional and external teams
- Excellent project management organizational and negotiation skills are required
- Proficiency in Google Excel and PowerPoint
- Ability to apply sound judgment effectively solves problems and determines fraudulent activity consistently
- Understanding of electronic crimes as they relate to fraud and theft of credentials
- Excellent critical thinking and problem-solving skills
- Detail-oriented and process-oriented approach
- Accepts responsibility ownership and accountability for work results
- Finds a high-volume dynamic and team-focused environment engaging
- Ability to organize and prioritize workload
Employment Type
Full Time
