Our Opportunity
We are seeking a meticulous and customer-focused Fulfillment Coordinator to join our WOW Team. In this role you will be at the heart of Chewys mission to delight and surprise our customers with personalized packages from care kits to hand-wrapped gifts. With multiple layers of customization required for each package this position demands attention to detail efficiency and a commitment to excellence.
What Youll Do:
- Execute a variety of fulfillment tasks including picking packing labeling gift-wrapping and shipping orders with precision.
- Operate standard office and warehouse equipment such as printers scanners laminators and desktop computers.
- Maintain high standards of quality and speed to ensure every package exceeds customer expectations.
- Format import and export Excel files between Oracle and ShipStation to ensure seamless data integration.
- Log and organize shipment data across multiple systems tying packages to the correct customer records.
- Fulfill and manage orders to ensure accuracy and efficiency in the delivery process.
- Uphold Chewys commitment to personalization by hand-wrapping gifts and tailoring each package to customer needs.
What Youll Need:
- High school diploma or equivalent.
- Strong attention to detail and ability to perform basic arithmetic.
- Excellent written and verbal communication skills.
- Familiarity with U.S. postal abbreviations and mailing processes.
- Ability to operate standard office and warehouse equipment.
Physical Requirements:
- Ability to lift up to 35 lbs and push or pull weights up to 360 lbs.
- Capability to stand stoop reach and perform repetitive tasks for extended periods.
- Comfortable working in confined spaces and environments with exposure to dust.
Required Experience:
IC