Client Delivery Executive

As a leading financial services and healthcare technology company based on revenue SS&C is headquartered in Windsor Connecticut and has 27000 employees in 35 countries. Some 20000 financial services and healthcare organizations from the worlds largest companies to small and mid-market firms rely on SS&C for expertise scale and technology.

Job Description

Client Delivery Executive for SS&C Health

Locations: Remote/Hybrid from most US States

Get to Know Us:

The Client Delivery Executive will manage 8-12 client accounts responsible for developing and managing relationships with client leadership within IT and Operations teams and creating and leading long-term strategic account plans including profitability and contract renewals.

Why You Will Love It Here!

• Flexibility: Hybrid Work Model and Business Casual Dress Code including jeans
• Your Future: 401k Matching Program Professional Development Reimbursement
• Work/Life Balance: Flexible Personal/Vacation Time Off Sick Leave Paid Holidays
• Your Wellbeing: Medical Dental Vision Employee Assistance Program Parental Leave
• Wide Ranging Perspectives: Committed to Celebrating the Variety of Backgrounds Talents and Experiences of Our Employees
• Training: Hands-On Team-Customized including SS&C University
• Extra Perks: Discounts on fitness clubs travel and more!

What You Will Get To Do:

• Act as primary point of contact for assigned accounts with client leadership within IT and Operations teams and creating and leading long-term strategic account plans including profitability and contract renewals

• Engage with internal teams supporting the client to understand general performance and opportunities for improvement while maintaining high customer satisfaction ratings

• Engage with the client through 1-1 and other recurring meetings to gain perspective of current operations from what is working well but also opportunities for improvement and other pain points the client is working to address

• Oversight of the terms of the contract to ensure we are managing within the agreement; this includes monthly client invoice and SLA/PG (if applicable) review/approval

• Process new work requests received from the client supporting by an existing agreement or new amendment

• Facilitate recurring business review meetings with client executives including preparation and management of follow up actions.

• Participate and frequently own the development of corporate initiatives intended to improve internal processes streamline costs train and mentor staff and improve overall client service

What You Will Bring:

• Bachelors Degree

• 5 years of experience in the healthcare industry with a focus on government programs (Medicaid Medicare Exchange/Marketplace etc.)

• Meeting assigned expectations for profitability achieving strategic customer objectives defined by management and proven track record for service delivery and/or the sales of technology products and services

• Experience completing strategic customer account plans and maintaining high customer satisfaction ratings

• Experience working with clients directly and advocate for their needs while balancing expectations against existing contracts

• Experience in developing presentation materials for an Executive Level review and leading presentations to internal and external executives.

• Experience managing multiple accounts and active projects while communicating current status risks and a path to resolution for any identified problems

• Strong initiative with an outward demonstration of a desire to grow and learn

• Superior knowledge of multiple operations functions and principles in the health plan field including finance customer service production and employee management

• Masterful organizational communication and leadership skills demonstrated by previous professional success

• Strong contract management and negotiation skills with high close rate

Thank you for your interest in SS&C! To further explore this opportunity please

apply here or through our careers page on the corporate website at explicitly requested or approached by SS&C Technologies Inc. or any of its affiliated companies the company will not accept unsolicited resumes from headhunters recruitment agencies or fee-based recruitment services.