Senior Manager, IT Operations

Here at Appian our core values of Respect Work to Impact Ambition and Constructive Dissent & Resolution define who we are. In short this means we constantly seek to understand the best for our customers we go beyond completion in our work we strive for excellence with intensity and we embrace candid communication. These values guide our actions and shape our culture every day. When you join Appian youll be part of a passionate team thats dedicated to accomplishing hard things.

The Business Technology Operations team is a critical part of Appians strategy delivering corporate infrastructure software support and services. We are seeking a skilled IT leader to join as a Senior Manager IT Operations balancing technical leadership and project management. This role requires maintaining functional leadership responsibilities with hands-on technical project involvement. Prior experience working with software development and cloud organizations is highly preferred.

This role is based at our Headquarters in McLean Virginia. Appian was built on a culture of in-person collaboration which we believe is a key driver of our mission to be the best. Employees hired for this position are expected to be in the office 5 days a week to foster that culture and ensure we continue to thrive through shared ideas and teamwork. We believe being in the office provides more opportunities to come together and celebrate working with the exceptional people across Appian.

To be successful in this role you will:

• Manage multiple small teams within the Business Technology Operations team in accordance with organizational policies and goals.

• Serve as a technical leader and mentor for your team advising on best practices and ensuring our infrastructure is brought up to industry standard.

• Implement and maintain project management practices that support the organizations needs.

• Ensure computer equipment hardware and software is maintained to meet functional and security needs.

• Support organizational cost efficiency with standardized products and financial auditing.

About You:

• Bachelors degree preferably in an IT related field or equivalent work experience; relevant advanced degree is a plus

• 8 years of experience in IT operations or other relevant field; previous experience at a software or technology company preferred

• Extensive knowledge of operating systems (Unix Mac OS and/or Windows) virtual environments (e.g. AWS Google Compute Engine VMware) security concepts and technologies telecommunications and collaboration technologies and networking concepts (subletting VLANs)

• Experience implementing ITIL methodologies within an IT operation; ITIL or other relevant certification preferred

• Demonstrated success building teams with early career hires and developing them to more senior roles

• Attention to detail and exceptional customer service skills with a demonstrated passion for the role and mentoring others

Tools and Resources

• Training and Development: During onboarding we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian with dedicated mentorship and the First-Friend program being widely utilized resources for new hires.
• Growth Opportunities: Appian provides a diverse array of growth and development opportunities including our leadership program tailored for new and aspiring managers a comprehensive library of specialized department training through Appian University skills based training and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities.
• Community: Well immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social educational and outreach activities to connect with Appianites and larger initiatives throughout the company.

About Appian

Appian is a software company that automates business processes. The Appian AI-Powered Process Platform includes everything you need to design automate and optimize even the most complex processes from start to finish. The worlds most innovative organizations trust Appian to improve their workflows unify data and optimize operationsresulting in better growth and superior customer experiences. For more information visit . Nasdaq: APPN

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Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal state or local law.

Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process please contact us by email at. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

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