Product Conformance and Testing Manager
Product Conformance and Testing Manager
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Job Description
Why join us
Our purpose is to design for the good of humankind. Its the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values so we can build a more sustainable equitable and beautiful future for everyone.
Job Description: Product Conformance and Testing Manager
Purpose
The Product Conformance and Testing Manager is responsible for developing and leading the strategic direction operational execution and continuous improvement of product conformance testing and compliance systems at MillerKnoll. This includes overseeing internal testing laboratories managing external test service providers maintaining ISO/IEC 17025 and BIS accreditation and ensuring product compliance with Indian and global regulatory standards. This role is pivotal in enabling safe high-performing and compliant furniture products that meet customer contractual and regulatory expectations globally.
Key Responsibilities
Laboratory Management & Accreditation
- Lead and maintain BIS and ISO/IEC 17025-accredited laboratories and quality systems.
- Develop annual lab strategy and roadmap aligned with corporate goals and QCO (Quality Control Order) readiness.
- Ensure accurate repeatable and traceable test results.
- Ensure adequate lab staffing budgeting calibration and capital equipment planning.
Standards Compliance & Certification
- Ensure products meet applicable BIS standards and hold valid certification (e.g. ISetc.).
- Maintain database of certificates test reports and declarations of conformity.
- Coordinate BIS applications audits and product licensing (Scheme I per BIS Conformity Assessment Regulations 2018).
- Represent MillerKnoll on Indian and international standardization committees (e.g. BIS BIFMA ISO).
Product Lifecycle Testing & Conformance
- Lead planning and execution of test programs for new and existing products (strength flammability electrical chemical etc.).
- Coordinate internal and third-party laboratory testing.
- Maintain internal control plans SOPs and conformance reports per product.
Risk & Regulatory Management
- Identify upcoming QCOs or regulatory changes affecting furniture (e.g. Protective Textiles Hinges Electrical Furniture).
- Coordinate with legal sourcing and engineering to assess regulatory risk and recommend compliance paths.
- Guide teams on exemptions timelines and import/export implications under BIS rules.
Leadership & People Management
- Lead a cross-functional testing and certification team (mechanical chemical electrical and regulatory specialists).
- Define roles career paths and development plans for direct reports.
- Forecast and manage departmental budgets capacity and headcount needs.
- Mentor technical professionals in testing methods and compliance practices.
Stakeholder Engagement & Communication
- Collaborate with Product Development Engineering Sourcing and Legal teams to ensure conformance readiness.
- Support customer and sales inquiries related to certification and compliance documentation.
- Author and maintain product testing and conformance policy procedures and audit protocols.
Required Qualifications
- Bachelors or Masters in Mechanical Engineering or related field.
- Minimum 7 years of experience in testing certification product development or regulatory compliance.
- Strong working knowledge of ISO/IEC 17025 and BIS (Bureau of Indian Standards) compliance frameworks.
- Experience with international standards (BIFMA ISO ANSI IEC) and QCO implementation in India.
Preferred Qualifications
- BIS Scheme-I certification experience across furniture categories.
- Familiarity with QCOs affecting upholstered composites electrical furniture hinges and wood-based boards.
- Experience implementing and managing in-house laboratories for compliance testing.
- Knowledge of surface durability flame resistance electrical safety testing.
Key Competencies
- Leadership and team-building across technical functions.
- Strategic planning and program management.
- Cross-functional collaboration and stakeholder engagement.
- Analytical thinking risk-based decision making and process optimization.
- Excellent communication and documentation skills.
Who We Hire
Simply put we hire qualified applicants representing a wide range of backgrounds and abilities. MillerKnoll is comprised of people of all abilities gender identities and expressions ages ethnicities sexual orientations veterans from every branch of military service and more. Here you can bring your whole self to work. Were committed to equal opportunity employment including veterans and people with disabilities.
MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact MillerKnoll Talent Acquisition at .
Required Experience:
Manager
Employment Type
Full-Time
