Student Worker - Junior Customer Support Specialist

Are you a student looking for an opportunity to apply your knowledge from your studies to a dynamic real-life setting Join one of Europes most established HR tech companies Sympa and help us accelerate our growth across the Nordics.

Type:Part time 15-20 hours a week fixed term for six months with possibility for extension
Location:Stockholm Sweden
Starting date:As soon as possible

Over the last 20 years Sympa has helped some of the largest companies in the Nordics to put people at the centre of their strategy. With 1000 customers and a strong install base were on a mission to continue growing.

As a student worker in our Customer Support youll be joining our cross-Nordic support team of 12 colleagues. You will be answering to customer tickets and phone calls independently solving 1st line support cases. With your individual effort youll make sure the team hits their SLA and other KPI measures.

Were shaped by clear goals ownership and a fast-paced commercially focused culture. If youre looking for a friendly yet driven environment where collaboration meets accountability youll fit right in.

As a student worker in our Customer Support you will:

• Investigate and resolve technical issues or unexpected behavior in our software

• Analyze logs or user data to find root causes

• Help configure or test settings in the system

• Learn how to integrations and data flows function in an HRIS platform

• Work closely with our product implementation and development teams

What do we offer

Sympa is striving for fast international growth while maintaining the agility of a small business which shapes our work culture. Decisions are made fast with a flat hierarchy. We are united by a shared purpose: driving success together while having the freedom to innovate grow and make a real impact.

As a student worker in Customer Support at Sympa you will get

• Learn how to solve complex technical issues with our customers and grow as a problem solver

• Work at a modern international and fast-growing company

• A collaborative inspiring environment in a team of skilled professionals

• The chance to leave your mark on our growth journey

What we value in our candidates

The person we are looking for is technically oriented and interested in SaaS as well as curious and motivated. You enjoy problem solving and working with people. If you thrive in a fast-paced environment are highly organized and able to manage multiple priorities youll go far with Sympa.

Furthermore the following skills and experience are needed to succeed:

• Fluency in Swedish and English are mandatory. Danish and Finnish is a plus

• Demonstrated technical expertise through studies or prior work experience

• Customer-oriented way of thinking

• Enjoy working in a team but are also proactive and independent

• Good communication skills both written and verbal

• Ability to work from our office in Stockholm with some hybrid flexibility

Got your attention

Great! Send us your CV and a short application letter to introduce yourself. The position will be filled as soon as we find the right you have any questions on the role you can contact our hiring manager Paavo for this position.

Paavo Porkka
Head of Customer Support

Sympa believes an equal diverse and inclusive work environment leads to creativity innovation and openness- everything we value on our global growth journey.

We commit to providing equal opportunity to all qualified applicants regardless of gender gender identity age nationality religion disability sexual orientation or any other personal characteristics.

We want everyone to be themselves and to thrive in our inclusive work environment.