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You will be updated with latest job alerts via emailAre you a student looking for an opportunity to apply your knowledge from your studies to a dynamic real-life setting Join one of Europes most established HR tech companies Sympa and help us accelerate our growth across the Nordics.
Type:Part time 15-20 hours a week fixed term for six months with possibility for extension
Location:Stockholm Sweden
Starting date:As soon as possible
Over the last 20 years Sympa has helped some of the largest companies in the Nordics to put people at the centre of their strategy. With 1000 customers and a strong install base were on a mission to continue growing.
As a student worker in our Customer Support youll be joining our cross-Nordic support team of 12 colleagues. You will be answering to customer tickets and phone calls independently solving 1st line support cases. With your individual effort youll make sure the team hits their SLA and other KPI measures.
Were shaped by clear goals ownership and a fast-paced commercially focused culture. If youre looking for a friendly yet driven environment where collaboration meets accountability youll fit right in.
As a student worker in our Customer Support you will:
Investigate and resolve technical issues or unexpected behavior in our software
Analyze logs or user data to find root causes
Help configure or test settings in the system
Learn how to integrations and data flows function in an HRIS platform
Work closely with our product implementation and development teams
What do we offer
Sympa is striving for fast international growth while maintaining the agility of a small business which shapes our work culture. Decisions are made fast with a flat hierarchy. We are united by a shared purpose: driving success together while having the freedom to innovate grow and make a real impact.
As a student worker in Customer Support at Sympa you will get
Learn how to solve complex technical issues with our customers and grow as a problem solver
Work at a modern international and fast-growing company
A collaborative inspiring environment in a team of skilled professionals
The chance to leave your mark on our growth journey
What we value in our candidates
The person we are looking for is technically oriented and interested in SaaS as well as curious and motivated. You enjoy problem solving and working with people. If you thrive in a fast-paced environment are highly organized and able to manage multiple priorities youll go far with Sympa.
Furthermore the following skills and experience are needed to succeed:
Fluency in Swedish and English are mandatory. Danish and Finnish is a plus
Demonstrated technical expertise through studies or prior work experience
Customer-oriented way of thinking
Enjoy working in a team but are also proactive and independent
Good communication skills both written and verbal
Ability to work from our office in Stockholm with some hybrid flexibility
Got your attention
Great! Send us your CV and a short application letter to introduce yourself. The position will be filled as soon as we find the right you have any questions on the role you can contact our hiring manager Paavo for this position.
Paavo Porkka
Head of Customer Support
Sympa believes an equal diverse and inclusive work environment leads to creativity innovation and openness- everything we value on our global growth journey.
We commit to providing equal opportunity to all qualified applicants regardless of gender gender identity age nationality religion disability sexual orientation or any other personal characteristics.
We want everyone to be themselves and to thrive in our inclusive work environment.
Your application has been successfully submitted!
Required Experience:
Junior IC
Part-Time