Customer support (Female)
Customer support (Female)
Posted on :
31-07-2025
Employer Active
1 Vacancy
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Job Description
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Telecaller also known as a phone agent or customer service representative is responsible for making and receiving phone calls to and from customers or potential clients. They promote products or services gather information and handle customer inquiries or complaints. Telecallers play a crucial role in customer interaction and often act as the first point of contact for a company.
Key Responsibilities:
Outbound Calling:
Making calls to potential customers to introduce products or services explain features and benefits and attempt to generate sales or schedule appointments.
Inbound Handling:
Answering incoming calls from customers to address their inquiries resolve issues and provide support.
Sales & Lead Generation:
Persuading customers to make purchases gathering information and following up on leads to convert them into customers.
Customer Interaction:
Building rapport with customers understanding their needs and providing appropriate solutions or information.
Record Keeping:
Maintaining accurate call logs updating customer records and documenting interactions.
Compliance:
Adhering to telecalling scripts and company policies.
Skills and Qualifications:
Communication Skills: Excellent verbal communication and active listening skills are essential for effective interaction with customers.
Persuasion and Negotiation: Ability to persuade customers handle objections and negotiate sales.
Problem-Solving: Identifying and resolving customer issues efficiently and effectively.
Product Knowledge: Understanding the products or services being offered to provide accurate information to customers.
Sales Skills: Closing sales generating leads and achieving sales targets.
Customer Service: Providing excellent customer service and maintaining a positive attitude.
Technical Skills: Proficiency in using computer systems and telecommunication equipment.
Employment Type
Full Time
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