Plumbing Call-by-Call Coach
Plumbing Call-by-Call Coach
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Salary Not Disclosed
1 Vacancy
Job Description
A career at Paschal is more than just a job. Here we value respect integrity and service above all else. Paschal provides the tools you need to succeed both in your career and in other aspects of your own life. We are serious about maintaining our team-oriented culture centered on our Customers our Employees and the Company in that order - while having a lot of fun doing it!
What youll love about working for us:
Competitive pay
Paid Time Off your first year of employment
Paid Holidays Medical vision dental life accident and disability insurance
Retirement savings with a company match
Company paid life insurance
Tuition/training reimbursement
What youll be doing:
Provide real-time technical assistance to plumbers over phone or other communication channels.
Regularly update the Plumbing Service Manager on training customer service personnel matters and related issues.
Work to improve department and individual technician KPIs through coaching and training.
Lead and develop plumbers by motivating the team to work at their maximum productivity.
Monitor procedures to ensure a high level of customer satisfaction through timely and effective communications with staff.
Ensure that invoices and forms are correctly filled out for accuracy during processing.
Ensure plumbers understand and execute three-point customer contact for service/maintenance calls and how to perform data entry.
Stay updated on the latest industry trends technologies and best practices to offer relevant guidance.
Emphasize the importance of delivering exceptional customer service during every interaction.
All other duties as assigned.
Successful Candidate Must Possess the Following Qualifications:
High school diploma or GED.
Minimum of 2 years plumbing service work while maintaining a high customer satisfaction rating.
Have great customer service. Be a leader and mentor to others. Possess the ability to grow and train a team.
Knowledge and understanding of field personnel processes and procedures.
Excellent ability to explain technical information to technicians.
Team player with the ability to collaborate effectively.
Strong organizational and time-management skills.
Paschal Home Services LLC. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. All employment decisions are based on business needs job requirements and individual qualifications without regard to race color religion age sex national origin disability or any other characteristic protected by federal state or local laws.
Required Experience:
Senior IC
Employment Type
Full-Time
