Call Centre Agent - Alzayani Investments
Posted on :
23-07-2025
Employer Active
1 Vacancy
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Job Description
First Motors is seeking a highly motivated and customer-centric Call Centre Agent to join our dynamic team. This is a full-time position offering an exciting opportunity to contribute to the success of our customer service operations. As a Call Centre Agent you will be the first point of contact for our clients providing exceptional service and support via phone. You will play a key role in maintaining client satisfaction and upholding the companys reputation for excellence.
Responsibilities:
- To receive and forward all telephone calls in an orderly manner and make record of them.
- To greet and guide visitors through the right channels without causing a disturbance to the employees.
- You should not allow visitors seated at the reception for a long time and assist them to have their issues sorted out in a well-mannered way.
- To listen attentively to visitors complaints and guide them to the appropriate channel.
- To ensure the reception area clean & tidy.
- To serve as a contact point for all general maintenance concerns enquiries complains problems and other related matters.
- Assist with other related clerical duties such as photocopying faxing filing etc.
- To assist in any type of typing works as and when required.
- To receive and dispatch any courier packages handed over to you forward them to their respective Depth Courier Companies and to ensure dispatch and receipt in time.
- To follow up with customers after service/sales visit.
- To collect data from customers.
- To book service appointments.
- To carry out other related jobs as assigned by the Management from time to time.
Qualifications:
- Minimum of 2-5 years of experience.
- Excellent communication and interpersonal skills with a clear and professional telephone manner.
- Strong problem-solving abilities and a customer-focused approach.
- Ability to handle a high volume of calls in a fast-paced environment.
- Proficiency in English (written and spoken). Knowledge of additional languages is an advantage.
- Prior experience in a call centre environment is preferred but not essential.
- Strong computer skills and experience with CRM systems is desirable.
- Ability to work flexible hours including evenings and weekends as required.
Employment Type
Full Time
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