Mobility Business Partner (Implant)

At Ayvens progress starts with you.

Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us and get better with every move.

Your responsibilities

The Mobility Business Partner (implant) serves as the primary on-site point of contact (SPOC) for their dedicated client with a key focus on elevating the customer and driver experience to the highest level.

This role involves direct interaction with stakeholders and drivers playing a crucial part in supporting the business of the client the mobility of the drivers and the strategy of Ayvens in building long-lasting relationship with our clients.

Essential Responsibilities

This role demands a blend of direct interaction operational efficiency customer service and proactive commercial engagement. Key responsibilities include:

• Direct Interaction & Customer Support: Serving as the first point of contact for the client directly addressing and resolving operational inquiries from both drivers and fleet managers.
• Fleet Management Execution: Accurately and promptly performing various fleet management tasks such as data management contract administration and reporting.
• Advisory Role: Providing expert advice and developing proposals to enhance operational fleet management.
• Relationship Management: Cultivating and maintaining strong customer relationships through consistent follow-ups and ensuring customer satisfaction.
• Proactive Communication & Analysis: Proactively communicating fleet performance and providing in-depth analysis regarding fleet efficiency identifying opportunities for upselling services.
• Account Manager Collaboration: Working proactively with the Account Manager to optimize tactical customer relationships.

Who are we looking for

To excel in this role the Mobility Business Partner should possess the following competencies:

• Proactivity: Taking initiative and anticipating needs and opportunities.
• Structured Approach: Organizing tasks and information logically and systematically.
• Sense of Priority: Effectively prioritizing tasks and managing time to meet deadlines.
• Customer-Oriented Service Excellence: A strong focus on meeting customer needs and expectations with a commitment to delivering high-quality service.
• Strong Communication Skills: Excellent verbal and written communication for effective interaction with diverse stakeholders.

Education and Experience

• Commercial Experience: Prior commercial experience preferably within a services company where commercial contacts problem-solving quality of service and accuracy were key.
• Stakeholder Engagement: Proven ability to have in-depth discussions with high-level stakeholders.
• Presentation Skills: Demonstrated ability to create and deliver high-impact presentations.
• Technical Skills: Proficient knowledge of Salesforce and Excel.
• Languages: Fluency in Dutch (NL) French (FR) and English (ENGL) is required.

What do we offer

Join Ayvens Drive the Future of Mobility
At Ayvens were turning mobility into more than just a destination were making it a great experience. And to make that happen we need people who make a difference.

Were committed to helping our colleagues grow thrive and reach their full potential. That means:

• Providing extensive training opportunities
• Clear talent development plans
• Fair and competitive compensation
• You can count on a well-rounded benefits package including a free medical care plan pension scheme meal and eco vouchers and a flexible income plan.
• Healthy work-life balance
• Flexible working hours
• Possibility of homeworking several days a week
• Thorough onboarding process and performance feedback
• Opportunities for internal mobility

At Ayvens we welcome fresh ideas innovation and open feedback. Were building a culture where everyone has the space to be themselves and contribute to something bigger the future of sustainable mobility.

We are Ayvens. Were ready for whats next.
Are you Apply now and be part of the journey.

Why Ayvens

With over 3.4 million vehicles managed across more than 42 countries we provide full-service leasing flexible subscription services fleet management services and multi-mobility solutions to customers of all sizes including large corporates SMEs professionals and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.

At Ayvens we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. Were committed to sustainable mobility and have made it a core part of our strategy. In everything we do were guided by the principles of authenticity curiosity commitment and collaboration. We aim to foster an organisation thats diverse in people and ideas where everyone can thrive and be themselves no matter who they are.

Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates news and insights.

*ALD Automotive LeasePlan are rebranding to Ayvens across all 42 countries by 2025.