Billing Systems Analyst
Billing Systems Analyst
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$ 57380 - 73234
1 Vacancy
Job Description
Summary
Are you a detail-oriented professional with a knack for systems data and customer service The City of Medford is seeking a Billing Systems Analyst to take the lead on essential utility billing functions that support thousands of residents. In this role youll manage system upgrades troubleshoot software issues lead monthly billing processes and work closely with both internal staff and external vendors. Your expertise will directly impact billing accuracy customer satisfaction and the ongoing success of our utility services.
If youre looking for a role where analytical thinking collaboration and continuous process improvement are part of the daily routine we invite you to apply.
Required Education and Experience:
- Graduation from high school or GED equivalent; and
- Two (2) years of experience with computer software support and database management as well as accounting and/or billing.
Available Schedules:- 8 hours daily Monday - Friday
- Opportunity for alternate schedule after the first 90-days:
- 9-80 (nine-hour workdays with a three-day weekend every other week)
Compensation & Information on Benefits
This position is part of the AFSCMEemployee group.
Learn more about our benefits HERE.
**Scheduled salary increases and a 2.5% Cost of Living Adjustment (COLA) will be effective July 1 2025**
The anticipated hiring range for the Billing Systems Analystposition is $27.59(first step) to $28.97or $30.41(second or third step).The City of Medford determines starting pay based on an evaluation of relevant education experience andqualifications as provided by the applicant in their application materials alongside others who perform work of comparable character consistent with the Oregon Equal Pay are included in this salary range allowing opportunity for annual movement through the steps.
Healthcare Benefits:- Medical vision and dental benefits for employee and family paid at 100% by the City with the opportunity to buy-up to a lower deductible plan
- Life and Accidental Death and Dismemberment insurance policy value of $50000 paid by the City
- Long-term disability insurance provided by the City
- Health Reimbursement Account (HRA-VEBA) contributions provided by the City
Retirement Benefits:- Oregon Public Employee Retirement System (PERS) lifetime pension after retirement at no cost to employee
- PERS is 100% fully paid as the City pays both the employer and the employees (6%) contributions
- Deferred Compensation retirement plan (Section 457 Plan) for employees retirement planning
Additional Benefits:- Paid vacation sick leave and holidays
- Employee Assistance Program (EAP)
- The Citys Wellness Program promotes physical social emotional intellectual financial and environmental wellness with various goals and challenges to participate in throughout the year. Employees may qualify for wellness incentives by completing milestones set within the program up to $200 annually
- Access to the Citysfully equipped fitness center24/7
Examples of Job Duties
Essential Functions of the Position:
- Performs and manages complex special projects to implement new technology and billing software upgrades as well as tests changes to make sure there are no adverse impacts to the billing system and/or customer bills.
- Creates and manages tickets related to billing system and/or customer portal (website) and works with billing software support team to remedy the issues.
- Develops customized reports/queries for tracking of billing accuracy and responses to data requests.
- Manages customer portal (website) & works with billing software provider regarding any support issues.
- Manages RFPs
- Maintains and develops Standard Operating Procedures for various functions.
- Performs weekly/monthly billing processes; identifies and resolves issues or discrepancies from meter reading upload file and other billing errors before customer bills are generated.
- Works with outside contractors regarding processing payments printing/mailing customer utility bills consumption records and system maintenance.
- Performs complex analysis of major customer accounts to ensure accuracy.
- Applies complex adjustments to customer accounts including formula corrections water leaks and modifications to affected revenue accounts.
- Generates monthly messages on customers utility bills as well as coordinates printing and insertion of monthly newsletter with outside bill print and mail vendor.
- Effectively interacts with outside vendors such as payment processors bill providers billing software provider etc.
- Performs general Customer Service functions including answering phones processing payments and account review.
Other Functions of the Position:- Processes and analyzes customer and interdepartmental billing payments as well as daily batch reports. Maintains auto pay records and payments.
- Performs back-office duties (collections building permits final billing vacancy certifications business license review to determine street fees Jackson County lien process etc.) when coworker(s) on leave
- Scope of assigned area will depend on departmental structure and is at the discretion of the Supervisor.
- Upholds the values of the organization and has strong customer service orientation.
- Handles job stress and interacts effectively with others in the workplace.
- Fosters an environment that embraces diversity integrity trust and respect.
- Is an integral team player which involves flexibility cooperation and communication.
- Performs other related projects and duties as assigned.
- Demonstrates regular reliable and punctual attendance.
Competencies:Assertiveness - Effective performers readily offer opinions and take action even when their position may be unpopular. They are willing to challenge others appropriately when required. They are self-confident they trust their own judgment and are not overly dependent upon the approval of others.
Communicativeness - Effective performers recognize the essential value of continuous information exchange. They actively seek information from a variety of sources and disseminate it in a variety of ways. They use modern technologies to access and circulate information. They take responsibility for ensuring that their peers and supervisors have the current and accurate information needed for success.
Creativity - Effective performers generate original ideas encourage new ways of thinking explore options and develop innovative solutions. They challenge pre-existing conceptions and offer alternatives. They find new ways to look at old problems. They encourage others to challenge old assumptions and try innovative improvements.
High Standards - Effective performers establish and model standards that guarantee exceptional quality and necessary attention to detail. They continually seek to improve processes and products and hold staff accountable for quality. They find best practices share them and then improve upon them.
Initiative - Effective performers are proactive and take action without being prompted. They dont wait to be told what to do or when to do it. They see a need take responsibility and act on it. They make things happen.
Work Environment & Physical Demands:
This position requires indoor office desk work that includes exposure to regular office noise and distractions adequate lighting and regulated HVAC systems in relation to temperature. Routine physical discomforts from prolonged periods of standing or sitting at a desk and focusing on a computer screen may be experienced. Tasks performed include interactions with the public and potential contact to disruptive people.
To perform this job successfully an individual must be able to accomplish each of the essential job functions satisfactorily. This position involves extended periods of sitting and standing with occasional walking crouching bending stooping twisting and turning. Adequate hearing visual acuity and the ability to communicate verbally are necessary. The employee is regularly required to operate a variety of automated office machines which include a computer printer copy machine telephone etc.Supplemental Information
IMPORTANT (Please read):
- It is important your application shows all the relevant experience you possess.
- Applications may be rejected if incomplete.
- Resumes will not be accepted in lieu of an online application; an application will be considered incomplete with a see resume response.
- Please complete the application and answer the supplemental questions thoroughly to ensure our subject matter experts can appropriately evaluate your experience as we compare applicants.
How to Apply:- Applications are only accepted online and must be received by the posted closing date/time.
- Selection procedures and timelines subject to change.
- Those selected must be able to provide proof of legal right to work in this country.
Use of AI-Generated Content in Employment Applications
Employment with the City of Medford can be competitive often there are many qualified applicants for each open position. We want to see application materials that reflect an applicants unique personality and that accurately reflect their experience. The use ofAI-generated content to complete employment applications and/or supplemental questions isdiscouraged and may result in disqualification. Each submission will be verified for originality and authenticity. However AI tools for grammar checking and resume formatting are permitted.Hiring will be subject to successful completion of the following:
- Criminal history background investigation
- Clear drug screen following federal law
- Professional reference check
Questions or Assistance:- If you have questions about the job posting please contact the Human Resources department at .
- For technical assistance completing your online application please contact Government Jobs at .
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VETERANS PREFERENCE:
Qualifying veterans and disabled veterans may obtain preference during the hiring and/or promotional selection process. As verification of eligibility a Discharge from Active Duty (DD Form 214 or 215) must be uploaded with the online employment application. Disabled veterans must also upload a copy of the veterans disability preference letter from the U.S. Department of Veterans Affairs unless the information is included in the DD Form 214 or 215.
EQUAL OPPORTUNITY EMPLOYMENT:
The City of Medford is proud to be an equal opportunity employer. We do not discriminate based uponrace religion color national origin marital status sexual orientation gender identity gender expression age ancestry status as a protected veteran physical or mental disability medical condition pregnancy genetic information or any other status protected under federal state or local law.
ADA:
The City of Medford complies with the Americans with Disabilities Act. If you consider yourself disabled and require assistance in the application process please contact or email:.
Required Experience:
IC
Employment Type
Full-Time
