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You will be updated with latest job alerts via email Perform complex clerical work requiring the application of laws policies procedures and specialized terminology; prepare and process materials which require the review of complex source material and a thorough familiarity with policies procedures terminology and various applicable laws in order to obtain the necessary data.
Provide information to the public or interdepartmental representatives in situations where judgment and interpretation of departmental policies rules and regulations on benefits are required.
Represent the department at meetings with local state and federal program representatives; represent the office at outreach and veterans related events throughout the County.
Visit facilities (shelters community centers transitional housing sober living programs soup kitchens etc.) throughout the county where U.S. military veterans may gather to inform them of services and benefits available to them.
Review a variety of reports forms and records for accuracy completeness and compliance with applicable ordinances; answer questions involving searching for and summarizing technical data laws policies or procedures.
Design or revise office forms; set up and maintain complex filing systems; review office procedures and recommend changes to improve office efficiency and effectiveness.
Initiate replies to routine correspondence; compose correspondence and other materials requiring the application of subject matter knowledge and discrimination in the selection of data.
May provide technical guidance and/or training to clerical staff; may assign and review the work of clerical staff; prepare and revise written procedures.
Type a wide variety of complex material such as difficult statistical and budgetary tabulations highly confidential reports and letters priority manuscripts or contracts and other specialized documents from rough plain corrected copy or dictated material utilizing information processing equipment.
Explain program benefits requirements and procedures to veterans and their dependents.
Gather information through interviews with veterans dependents or next of kin to determine eligibility for benefits; research gather and review information on behalf of claimants.
Obtain evidence to support a veteran or their dependents claim for services from other agencies or jurisdictions.
Maintain case files of supporting documents including military records marriage certificates divorce decrees birth records and correspondence; document services provided; assemble supporting documentation necessary to prepare and submit claims (i.e. compensation pension healthcare burial etc.).
Review and process all college fee waiver applications.
Operate a variety of office automation and peripheral equipment; use an automated system to input and retrieve information.
Maintain familiarity with other types of aid and social service organizations and refer veterans or their dependents to proper agencies including Social Security Medicare General Assistance/Medi-Cal and mental health services.
Perform itinerant travel to outlying offices; assist in planning conferences meetings and special events; order office supplies.
Experience: Two years of clerical experience at least one year in a position requiring interviewing counseling and/or guidance or obtaining information in fields similar to employment agencies disability insurance Social Security hospital or social service agencies.
Knowledge of: The principles methods and equipment used in information processing; interviewing techniques; correct English usage grammar spelling vocabulary punctuation format and style; office procedures including preparing correspondence and reports filing and operating standard office equipment.
Ability to: Understand the capabilities and applications of information processing equipment considering the requirements of the unit; explain laws policies and procedures; identify relevant supporting information; make determination and recommendations; use initiative and judgment in setting up formats for a variety of documents; provide guidance to and train staff; proof and correct copy into acceptable final form; store and retrieve a variety of documents and subdocuments; meet departmental production and accuracy standards; establish and maintain effective working relationships.
Whats Next
Open to All Applicants
This recruitment is open to all applicants. Qualified applicants may be considered for future vacancies throughout the department. Applicants who are current County of Riverside employees and/or current employees of the Department of Veterans Services may be considered before other applicants depending on the volume of applications received.
Qualified applicants may be considered for future vacancies throughout the County and the Department of Veterans Services.
For questions regarding this recruitment
For specific questions regarding this position contact Genesis Ochoategui at .
APPLICATION INFORMATION
Veterans Preference
The County has a Veterans Preference Policy applicable to new hires. To qualify upload a copy of your (or your spouses) Member-4 Form DD-214 indicating dates of service and a copy of your spouses letter of disability (if applicable) with your application. For privacy reasons it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans Veterans Preference Policy C-3 is available here: Accommodations
The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation please visit the Disability Access Office web page located at: of Education
If using education to qualify or when requested by the recruiter upload a copy of any license(s) official/unofficial transcript(s) degrees and/or related employment documents to your NeoGov account at the time of application and before the closing date. Official or unofficial transcripts will be accepted.
If your education was completed outside of the United States you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services (NACES) or Association of International Credential Evaluators Inc. (AICE).
Equal Opportunity Employer
The County of Riverside is an Equal Opportunity Employer. It is the policy of the County of Riverside to provide equal employment opportunities for all qualified persons. All applicants will be considered without regard to race color religion sex national origin age disability sexual orientation gender gender identity gender expression marital status ancestry medical condition (cancer and genetic characteristics) genetic information or denial of medical and family care leave or any other non-job-related factors.
Pre-Employment
All employment offers are contingent upon successful completion of pre-employment requirements including a criminal background investigation which involves fingerprinting. (A felony or misdemeanor conviction may disqualify the applicant from County employment). A pre-employment physical examination and background check may be required.
Probationary Period
As an Approved Local Merit System all County of Riverside employees except those serving At Will are subject to the probationary period provisions as specified in the applicable Memorandum of Understanding County Resolution or Salary Ordinance. Temporary and Per Diem employees serve at the pleasure of the agency/department head.
General Information
Current County of Riverside and/or current employees of the hiring department may receive priority consideration. Qualified candidates may be considered for future County vacancies.
Job postings may close without notice based on application volume. Submit your complete application by the recruitment close date; no late applications are accepted. Ensure all relevant experience/education is reflected on your application/resume as a failure to demonstrate position requirements may disqualify applicants. A description of job duties directly copied from the job classification or job posting will not be considered.
Please read and follow any special application instructions on this posting. Click the Apply link located on this page to submit your application. For additional instructions on the application process examinations Veterans preference pre-employment accommodation or other employment questions please refer to our web site .
If you are experiencing technical problems you may contact the applicant support desk Monday through Friday 6 am to 5 pm Pacific Time at or toll-free 1-.
Full-Time