Manager, Product Content
Manager, Product Content
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Job Description
What you get to do in this role:
- Work closely with Information Development leadership team to plan how to distribute resources effectively across scrum teams and be able to adjust when unexpected projects arise.
- Collaborate with other content-producing teams to share knowledge and avoid duplicating efforts.
- Check in regularly with development team managers to get feedback and if necessary help course correct to get deliverables back on track.
- Meet one-on-one with each direct report on a weekly or bi-weekly basis.
- Conduct quarterly performance-related conversations with team members provide feedback about areas of improvement and recognize outstanding efforts.
- Recruit excellent team members who are not only solid information developers but who work well with the rest of the team.
- When required support the team in the development of product documentation for current and future releases of our product.
- Review content on a regular basis provide feedback on progress adherence to standards and overall completeness.
Qualifications :
To be successful in this role:
Preferred Qualifications:
- Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
- Strong background in HTML XML and DITA.
- High level of creativity flexibility and dependability and the ability to react quickly in a fast-paced environment.
- Knowledge of structured task-based writing is a plus.
- Experience with scripting APIs and integrations is strongly preferred.
- Knowledge of documenting complex administration systems processes in a SAAS environment.
- Proven experience relating to different levels of the organization and working effectively with peers.
Basic Qualifications:
- BS/BA in Technical Communication English Computer Science related field or equivalent experience with 5 years of experience writing software documentation for a technical audience.
- 3 years of team management experience.
JV22
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
