Learning & Development Manager

JOB OVERVIEW: 
Under the general guidance of the Director of People & Culture the L&D Manager is responsible for designing developing and facilitating property training and all learning and development programs that elevate team performance align with our brand standards and support team member growth and retention. You will play a key role in fostering a culture of excellence creativity and service.  

YOUR KEY RESPONSIBILITIES:   

• Design and executive the hotels annual learning and development strategy in alignment with the brands values and service standards.  

• Conduct training needs assessments and develop learning roadmaps by department and role 

• Lead engaging onboarding programs that embody Delanos culture vision and guest experience philosophy. 

• Facilitate in-person and virtual training sessions on topics such as luxury service leadership development compliance and brand standards. 

• Work alongside Director of People & Culture to create career path programs and individual development plans to nurture high potential talent and support internal promotions. 

• Support departmental trainers and leaders in delivering consistent on the job training and coaching.  

• Monitor and evaluate the effectiveness of training programs through feedback performance metrics and ROI analysis.  

• Partner with People & Culture and leadership teams to address performance gaps and training needs. 

• Be a brand ambassador who reinforces the hotels culture through storytelling recognition programs and team member initiatives. 

• Promote a positive and inclusive learning environment that encourages continuous improvement and innovation.  

• Any other reasonable duties as assigned by the supervisor or manager 

• We recognize we are in the hospitality industry and that may require us to provide lateral service.  We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional service 

ADDITIONAL RESPONSIBILITIES: 

• Communicate effectively both verbally and in writing to provide clear directions to the team. 

• Remain calm and alert especially during emergency situations. 

• Make decisions and take actions based on previous experience and good judgment sometimes revising procedures to accommodate unusual situations.  

Qualifications :

SPECIFIC JOB KNOWLEDGE & SKILLS: 

• College Degree in Business Hospitality or Related field preferred.   

• At least three (3) years of experience in training or learning and development ideally in an upscale or lifestyle brand hotel 

• Proven ability to design and facilitate effective training programs.  

• Strong presentation communication and interpersonal skills. 

• Passion for hospitality luxury service and people development. Possess a gracious friendly and fun demeanor 

• Proven team leader with a high level of energy and motivation with a proven track record of living the companys values with a sense of strong integrity and professionalism  

• Ability to spend extended lengths of time viewing a computer screen 

• Ability to multitask work in a fast-paced environment and have a high level attention to detail and meet tight deadlines 

• Maintain positive and productive working relationships with other team members and departments 

• Ability to work independently and to partner with others to promote an environment of teamwork 

• Must be able to stand or walk a minimum eight-hour shift 

• Ability to work early mornings afternoons evenings weekends and holidays as needed 

• Must be able to twist tow (push or pull) reach bend climb and carry objects as necessary. 

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time