Scheduling Coordinator
Scheduling Coordinator
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Salary Not Disclosed
1 Vacancy
Job Description
Madrid Insurance Services Inc. is a privately owned independent insurance agency based. They specialize in providing a wide range of personal and commercial insurance products with a particular focus on auto home and commercial trucking coverage. Madrid Insurance Services is known for its personalized service and competitive rates. They collaborate with over 40 insurance carriers to offer clients the best possible coverage options. Customer reviews highlight the agencys responsiveness and dedication to finding optimal insurance solutions.
We are looking for an organized and detail-oriented Scheduling Coordinator to manage and optimize appointment calendars meetings and resource scheduling across teams. The ideal candidate is proactive communicative and able to handle multiple tasks in a fast-paced environment.
Job Responsibilities
- Manage and coordinate scheduling for clients and insurance agents to ensure efficient service delivery.
- Communicate with clients to gather necessary information for scheduling appointments and follow-ups.
- Maintain accurate records of client interactions schedules and appointments in the companys database.
- Act as a point of contact for clients regarding their appointment status and any changes that may arise.
- Assist with administrative tasks as needed to support the insurance agents and overall office operations.
- Work collaboratively with other team members to enhance customer experience and streamline processes.
- Provide excellent customer service while addressing client inquiries and concerns in a timely manner.
- Utilize scheduling software and tools effectively to maximize resources and manage time efficiently.
Essential Qualifications
- High School Diploma is required.
- Strong verbal and written communication skills.
- Ability to multitask and manage time effectively.
- Basic computer skills and proficiency with scheduling software and Microsoft Office Suite.
- Detail-oriented and highly organized.
- Customer-focused attitude with a commitment to providing exceptional service.
Desired Experience
- Prior experience in a customer service role preferably in an insurance or financial services setting.
- Experience with scheduling and coordinating appointments or meetings.
- Familiarity with insurance products and terminology is a plus but not required.
Salary & Benefits
- Hourly wage ranging from $15 to $25 based on experience and qualifications.
- Potential for performance-based raises and bonuses.
- Comprehensive training and onboarding process.
- Supportive work environment with opportunities for career growth.
- Employee discount on insurance products.
Employment Type
Full Time
