Enterprise Architect - Retail & Hospitality
Enterprise Architect - Retail & Hospitality
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1 Vacancy
Job Description
ServiceNow is seeking Enterprise Architects with extensive experience in Retail organizations to join our team. The Enterprise Architecture Team is part of our pre-sales organization focused on building credibility and trust with the technical and business leaders of our largest customers by developing cross-functional strategies and solutions. Our team brings technical expertise real-world experience strong executive engagement skills innovation and a growth mindset to help our customers understand the opportunities of the platform of platforms vision. We act as technical leaders for our customers most complex solutions designed to ensure that they can realize the value they need. We do this by leveraging best practices and industry standards to build customer trust and architect best-in-class solutions.
While collaborating with organizations foundations partners and the wider ServiceNow sales team the right candidate will create and communicate high-level architectures strategies and a vision that are both written and verbal to audiences up to and including the CIO/CTO and leaders of line of business. The Enterprise Architect will also lead and participate in the delivery of workshops best practice overviews and educational sessions to existing customers and partners.
What you get to do in this role:
- Engage with executives to identify pain points and opportunities to deliver on their mission and then translate them into solutions from ServiceNow.
- Work with a wide variety of retail organizations colleagues and partners to help them understand the power of the Now platform and the potential opportunities of the future of work.
- Lead architecture and design engagements to demonstrate how ServiceNow meets the needs of strategic customers including Business Transformation Digital Products/Services Platform as a Service Enterprise Service Management and the co-creation of industry-specific solutions.
- Understand the business strategy of the customer and articulate how ServiceNow can enable and deliver value to their organization seamlessly integrating into their current and future technology landscape
- Understand the detail behind the ServiceNow and platform of platforms architecture and communicate it at various levels
- Work with architecture development methods modeling approaches and architecture patterns for integration
- Interact at multiple levels within a Retail organization (Enterprise Architects Domain Architects Directors VPs and CXOs) and maintain these relationships throughout their customer journey.
- Provide thought leadership and collaborate with internal ServiceNow business units
- Identify lead and contribute to the creation of best practices white papers workshops etc
- Help organizations understand how ServiceNow AIs strategy can accelerate them to value
Qualifications :
To be successful in this role you have:
- An entrepreneurial mindset
- Delivered Digital Business Transformation leveraging the ServiceNow platform
- Passion and energy for building business relationships and is accustomed to driving the simplification of complex concepts into compelling customer proposals
- Drive for results using out-of-the-box innovative thinking together with excellent problem-solving skills
- An intrinsic ability to understand and prioritize work and is willing to make big bets when the time is right to invest time and energy in the right areas
- Willingness to jump in and roll up their sleeves alongside customers colleagues and partners to get things done faster and better
- An ability to take complex concepts in build them into a story
- 10 or more years of proven success in influencing senior technology leaders to drive change in a pre-sales customer or delivery-focused role
- A track record of success in using Human Centered Design techniques to explore the customers current reality and set a vision for the future
- Expertise in designing implementing and managing advanced architectures in an application domain and integrating multiple systems or platforms
- Experience with Enterprise Architecture or Application Architecture pre-sales in a software vendor or professional services environment
- Familiarity with common Enterprise and Industry Architecture frameworks such as: TOGAF Zachman IT4IT BIAN TMForum Business Architecture Guild etc.
- Experience and understanding of multiple technical domains - application data DevOps AI/ML integration big data mobility analytics etc.
- Intrinsically curious and passionate about researching current and emerging technologies and developing innovative solutions
- Experience presenting architecture concepts designs and goals to technology leaders and partners
- Willingness to travel to serve our customers across the Americas
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
Company Industry
Department / Functional Area
Sales
Key Skills
- SAP BusinessObjects
- Enterprise Architecture
- Hybris
- SAP HANA
- SAP
- TOGAF
- Solution Architecture
- Cloud Architecture
- SAP BW 4HANA
- Salesforce
- SAP S/4HANA
- SAP ERP
