Guest Relations Supervisor
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We are seeking an enthusiastic and customer-focused Guest Relations Supervisor to join our team in Jeddah Saudi Arabia. As a key member of our hospitality team you will be responsible for ensuring exceptional guest experiences supervising the guest relations team and maintaining the highest standards of service in our establishment.
- Act as the primary point of contact for guests ensuring their needs and expectations are consistently met and exceeded
- Supervise and mentor the Guest Relations team fostering a culture of excellence and continuous improvement
- Coordinate with other departments to handle guest requests special events and VIP preparations effectively
- Manage and resolve guest feedback complaints and issues promptly and professionally
- Develop and implement unique guest touchpoints and personalized experiences
- Ensure the lobby and Guest Relations desk maintain impeccable standards of cleanliness and organization
- Conduct regular checks of VIP rooms prior to arrival to ensure all standards are met
- Monitor and manage key performance indicators related to guest satisfaction and operational efficiency
- Maintain a visible presence during peak times in key operational areas to enhance guest interaction
- Collaborate with the Guest Relations Manager to identify and implement service improvements
- Serve as a brand ambassador building strong relationships with guests and fostering loyalty
- Prepare and manage weekly duty rosters to ensure optimal team coverage
- Adapt to changing priorities and handle multiple tasks in a fast-paced environment
Qualifications :
- Bachelors degree in Hospitality Management Business Administration or a related field (preferred)
- Minimum of 3 years of experience in a guest-facing role within luxury hospitality with supervisory experience
- Exceptional interpersonal and communication skills with the ability to interact professionally with guests from diverse backgrounds
- Strong leadership capabilities and the ability to inspire and motivate a team
- Excellent problem-solving and decision-making skills
- Proficiency in English; additional languages are a plus
- Detail-oriented with a passion for delivering unique guest experiences
- In-depth knowledge of luxury hospitality standards and practices
- Experience in multicultural environments and serving high-profile clients
- Proficiency in hospitality management software
- Familiarity with local attractions and services in Jeddah Saudi Arabia
- Flexibility to work evenings weekends and holidays as required by the operation
- Ability to remain calm and professional in high-pressure situations
- Strong organizational skills and the ability to multitask effectively
Additional Information :
- Being a Raffles employee means embodying and conveying the brand and the company mindset through our Heartiest service culture.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
