Guest Relations Supervisor
نُشرت في :
04-06-2025
صاحب العمل نشط
1 وظيفة شاغرة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
شارك هذه الوظيفة
أرسل لي وظائف مشابهة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
الوصف الوظيفي
We are seeking an enthusiastic and customer-focused Guest Relations Supervisor to join our team in Jeddah Saudi Arabia. As a key member of our hospitality team you will be responsible for ensuring exceptional guest experiences supervising the guest relations team and maintaining the highest standards of service in our establishment.
- Act as the primary point of contact for guests ensuring their needs and expectations are consistently met and exceeded
- Supervise and mentor the Guest Relations team fostering a culture of excellence and continuous improvement
- Coordinate with other departments to handle guest requests special events and VIP preparations effectively
- Manage and resolve guest feedback complaints and issues promptly and professionally
- Develop and implement unique guest touchpoints and personalized experiences
- Ensure the lobby and Guest Relations desk maintain impeccable standards of cleanliness and organization
- Conduct regular checks of VIP rooms prior to arrival to ensure all standards are met
- Monitor and manage key performance indicators related to guest satisfaction and operational efficiency
- Maintain a visible presence during peak times in key operational areas to enhance guest interaction
- Collaborate with the Guest Relations Manager to identify and implement service improvements
- Serve as a brand ambassador building strong relationships with guests and fostering loyalty
- Prepare and manage weekly duty rosters to ensure optimal team coverage
- Adapt to changing priorities and handle multiple tasks in a fast-paced environment
Qualifications :
- Bachelors degree in Hospitality Management Business Administration or a related field (preferred)
- Minimum of 3 years of experience in a guest-facing role within luxury hospitality with supervisory experience
- Exceptional interpersonal and communication skills with the ability to interact professionally with guests from diverse backgrounds
- Strong leadership capabilities and the ability to inspire and motivate a team
- Excellent problem-solving and decision-making skills
- Proficiency in English; additional languages are a plus
- Detail-oriented with a passion for delivering unique guest experiences
- In-depth knowledge of luxury hospitality standards and practices
- Experience in multicultural environments and serving high-profile clients
- Proficiency in hospitality management software
- Familiarity with local attractions and services in Jeddah Saudi Arabia
- Flexibility to work evenings weekends and holidays as required by the operation
- Ability to remain calm and professional in high-pressure situations
- Strong organizational skills and the ability to multitask effectively
Additional Information :
- Being a Raffles employee means embodying and conveying the brand and the company mindset through our Heartiest service culture.
Remote Work :
No
Employment Type :
Full-time
نوع التوظيف
دوام كامل
المهارات المطلوبة
الإبلاغ عن هذه الوظيفة
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