Guest Services Supervisor, Pursuit Jasper

Your daily pursuit will be to deliver exceptional guest experiences by supporting the front office teams ensuring smooth hotel operations and creating a welcoming environment for all.

The starting salary for this role is $20.00/hr.

This is a full-time year round position beginning September 2025.

• Join an inclusive global team and make life-long connections.
• Enjoy free access to Pursuit attractions and 50% off for friends.
• Get discounts on hotel stays dining and retail.
• Access subsidized mental health and wellness resources.

• Serve as the point of contact for staff during evenings weekends and holidays providing coverage and additional support as needed.
• Oversee operations across six Jasper properties ensuring seamless guest experiences and high standards of cleanliness and presentation.
• Supervise evening hotel operations focusing on front office functions and providing leadership to staff.
• Foster a culture of hospitality assist in training new front desk team members and provide hands-on support.
• Welcome guests warmly monitor arrivals and ensure a smooth experience for group and leisure travelers.
• Handle guest complaints effectively taking corrective action to resolve issues and enhance satisfaction.
• Coordinate with other departments to ensure smooth operations across shifts and assist with night audit procedures if needed.
• Ensure team members are knowledgeable about emergency procedures and prepared to respond appropriately.
• Carry the on-call phone several days per week to provide support in the absence of the Guest Services Manager.
• Respond to online reviews and guest feedback addressing concerns and following up in person when necessary.
• Conduct random room inspections to uphold Pursuits quality standards and assist other teams as needed.

• Strong leadership and communication skills with the ability to guide and support staff while ensuring exceptional guest experiences.
• Ability to work evenings weekends and holidays with minimal supervision.
• High attention to detail and ability to prioritize tasks in a fast-paced environment.
• Proficient in written and spoken English; additional language skills are an asset.
• Strong computer skills including proficiency in hotel management software.
• High school diploma or equivalent required; a Bachelors degree or related technical education is preferred.
• Minimum of one year of Front Desk & Hotel experience with prior supervisory experience considered an asset.
• A valid drivers license is beneficial but not required.
• Must maintain a neat professional appearance in accordance with Pursuits grooming standards.

• inspiring of what your role is with usyoullreally get the chance to explore andsee amazing scenery and wildlifewithin the Canadian Rockies.
• meeting team members from across the globe and get toparticipatein tons of team events.
• your days in and aroundour amazing properties.
• Remote. Our home is filled with trees lakes and blue-bird skies; rather than buildings freeways and smog.
• Busy. You need to be prepared for a physical working environment with walking stair climbing bending reaching lifting (up to 50 pounds withassistance) asrequired

We work as a team and believe that we succeed together these job duties may change based on the needs of the team and company as a whole.

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race colour age religion gender sexual orientation disability veteran status and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work inCanadato apply and join our inclusive team!

We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you are unable to complete the application process online or if you require accommodation related to a protected ground under the Canadian Human Rights Act during the application or hiring process please contact our Talent Acquisition Teamator drop in to one of our offices to hand in a resume if you do not have access to a thank all candidates for their interest; however please note that only applicants selected for further consideration will be contacted.