Hotel Manager
Hotel Manager
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Salary Not Disclosed
1 Vacancy
Job Description
As a Hotel Manager of Raffles Suites Raffles Residences and Fairmont Makati you will lead the strategic direction and operational execution across the tri-property complex ensuring alignment with brand standards and the vision of the brands leadership. You will assist in driving the senior leadership collaboration financial performance service excellence while fostering a culture of accountability and innovation. With a strong focus on guest satisfaction and colleague engagement you proactively implement initiatives that enhance the overall experience and maintain competitive positioning. Your entrepreneurial approach to Sales & Marketing especially in digital channels ensures measurable returns and brand visibility. You also maintain a trusted partnership with Hotel Owners consistently delivering expectations and long-term value.
Specific Duties and Responsibilities:
- Champions the companys strategic vision by steering key initiatives aligned with the mission values and directives from the Cluster General Manager ensuring seamless execution across all levels.
- Leads high-level executive discussions providing insight and direction on financial performance operational challenges and strategic opportunities.
- Drives excellence in service delivery in Rooms Division and Food and Beverage while continuously elevating standards to exceed stakeholder and guest expectations.
- Oversees building maintenance and infrastructure by ensuring its safe efficient and compliant operation while leading security and fire life safety programs to protect people property and assets.
- Applies an entrepreneurial mindset to Sales & Marketing and Revenue Management leveraging ROI-driven strategies and maximizing the impact of digital channels with innovation and enthusiasm.
- Oversees financial planning and analysis collaborating with the Director of Finance to deliver accurate monthly forecasts and performance reports.
- Leads talent development and performance management addressing departmental challenges while fostering a culture of coaching accountability and continuous improvement.
- Balances strategic decision-making with a focus on guest satisfaction employee engagement and sustainable profitability ensuring the company remains competitive in the market.
- Implements proactive guest experience strategies resolving issues swiftly and introducing new processes to enhance satisfaction and loyalty.
- Maintains a strong transparent relationship with Hotel Owners ensuring alignment on goals and consistently delivering expectations.
Qualifications :
- Experience in a senior management capacity in-charge of luxury hotel operations with multiple F&B outlets including large conference/event facilities.
- Luxury Residential experience is preferred.
- Strong organization and leadership skills.
- Excellent interpersonal and communication skills.
- Effective management style hands-on and approachable.
- Bottom-line oriented with emphasis on quality guest-service and team-building
- Understand and adaptive to market trends and needs of a challenging and exciting environment.
- Ability to implement innovation is required.
Additional Information :
What is in it for you:
- Employee benefit card offering highly discounted rates in Accor Hotels worldwide.
- Food and Beverage dining privilege
- Attractive bonus and pension scheme
- Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities.
- Opportunity to grow within your property and across the world!
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
