Reception Manager
Reception Manager
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Job Description
Reception Manager 4-Star Hotel East London
Salary: 32000 - 34000 (plus service charge)
We are representing a leading and modern 4* Hotel for an experienced and people-focused Reception Manager to join a reputable 4-star hotel in East London. This is a hands-on leadership role ideal for someone with a passion for guest service and front desk operations.
Key Responsibilities:
Lead the reception team ensuring smooth daily operations and exceptional guest experiences
Support the Front Office Manager and deputise in their absence
Oversee VIPs long stays and group arrivals with attention to detail
Manage team scheduling training performance reviews and SOP compliance
Address guest concerns with professionalism and timely solutions
Promote a positive service-led culture and drive operational excellence
Requirements
Proven experience in a hotel front office supervisory or assistant manager role
Strong leadership communication and problem-solving skills
Proficiency in Opera PMS and Microsoft Office
Ability to remain calm under pressure and lead by example
Passion for delivering outstanding guest service and team development
Benefits
Discounted stays for family & friends
Birthday leave enhanced parental benefits
Training sponsorship and clear career progression
Free meals on duty and employee wellbeing support
Flexible pay options life insurance and social events
This is a great opportunity to join a high-performing team within a respected hotel environment. Apply now for more information or a confidential discussion. Please apply ASAP!
Reception Manager 4-Star Hotel, East London Salary: 32,000 - 34,000 (plus service charge) We are representing a leading and modern 4* Hotel for an experienced and people-focused Reception Manager to join a reputable 4-star hotel in East London. This is a hands-on leadership role, ideal for someone with a passion for guest service and front desk operations. Key Responsibilities: Lead the reception team, ensuring smooth daily operations and exceptional guest experiences Support the Front Office Manager and deputise in their absence Oversee VIPs, long stays, and group arrivals with attention to detail Manage team scheduling, training, performance reviews, and SOP compliance Address guest concerns with professionalism and timely solutions Promote a positive, service-led culture and drive operational excellence Requirements Proven experience in a hotel front office supervisory or assistant manager role Strong leadership, communication, and problem-solving skills Proficiency in Opera PMS and Microsoft Office Ability to remain calm under pressure and lead by example Passion for delivering outstanding guest service and team development Benefits Discounted stays for family & friends Birthday leave, enhanced parental benefits Training sponsorship and clear career progression Free meals on duty and employee wellbeing support Flexible pay options, life insurance, and social events This is a great opportunity to join a high-performing team within a respected hotel environment. Apply now for more information or a confidential discussion. Please apply ASAP!
Education
N/A
Employment Type
Full Time
