Spotify Customer Service Expert with Russian and English (Remote, based in Bulgaria)
Spotify Customer Service Expert with Russian and English (Remote, based in Bulgaria)
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Job Description
As a Spotify Support Superstar youll be the voice behind the music ensuring top-tier support for users. Your key responsibilities will include:
Assisting users via email and web messaging with their inquiries and concerns
Resolving account and payment issues smoothly and efficiently
Answering How to and FAQ questions with clarity and confidence
Troubleshooting and fine-tuning the Spotify experience for our customers
Qualifications :
What Were Looking For:
Fluency in Russian (C1 level) your words should flow like a great melody
Strong English skills (B2 or above) so you can communicate effortlessly with our global audience
Valid EU work permit required to work in Bulgaria
Availability to work flexible shifts including weekends
Previous customer service experience a plus but not a dealbreaker
Excellent communication skills as smooth as a jazz saxophone solo
A positive problem-solving attitude even on the toughest tracks
Additional Information :
What Youll Get:
Long-term job security with a permanent contract
Work from home flexibility
Competitive salary package
Additional health & life insurance
21 days of paid annual leave
Food vouchers & employee discounts
Career growth opportunities within Sutherland
Ongoing training & learning programs
Rewards & recognition programs
Why Join Us
Fully digital employee services
24/7 psychological support program
Multisport card (partially covered)
Fun corporate events wellness initiatives & team buildings
Corporate social responsibility activities
Exposure to global business expertise
If youre ready to rock the world of customer support and be part of a team that truly values its employees apply today!
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
