Dutch Remote Customer Service in Lisbon
Dutch Remote Customer Service in Lisbon
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Are you ready to live and work in one of Europes most beautiful cities Join a dynamic team in sunny Lisbon and help customers from all over the world! Whether youre solving problems or answering questions youll make a real difference every day all while enjoying the culture food and ocean views Portugal has to offer. Let your career grow where the sun always shines!
Join a Top Fintech Company!
Were proud to support a leading global fintech company that powers secure online payments across the world. Theyre a trusted name in digital transactions operating in most countries that support money transfers online.
What Youll Do
- Customer Care & Communication
- Handle inbound and outbound calls offering stellar support via voice and chat
- Provide clear guidance on account history and product details
- Resolve customer issues related to collections and payments
- Financial Assistance & Solutions
- Negotiate payment arrangements with care and empathy
- Support customers in funding their accounts
- Explain the companys protection policies (when applicable)
- Advise on how to manage transactions and funding
- Problem Solving & Follow-Up
- Investigate and resolve collections-related inquiries
- Arrange convenient call-backs
- Transfer customers to the right teams when needed
- Document call outcomes in internal systems for team reference
- Supporting Sensitive Situations
- Tag and support vulnerable customers
- Offer insolvency support when appropriate
- Secure a commitment to pay on a future date
What Were Looking For
- Experience & Skills
- 12 years in retail hospitality or a fast-paced call center
- Confident negotiation and communication skills
- Familiarity with internet-based services fintech or transaction platforms
- Tech-Savvy Abilities
- Comfortable with Microsoft Office and web-based applications
- Quick to learn and adapt to new technologies
- Able to juggle multiple phone queues and product lines
- Work Style & Strengths
- Strong priority management
- Self-motivated and independent
- Goal-oriented and results-driven
- Committed to teamwork discretion and exceeding expectations
What We Offer
- A fast-paced and innovative work environment.
- Full training to help you succeed.
- Relocation support (if applicable).
- A multicultural work environment with career growth opportunities
- Private health insurance after six months
- Internal employee incentives
Location
Lisbon - Remote Portugal
Employment Type
Full Time
