Technical Client support - Water - SaaS

AboutPani

Pani Energy is made up of a worldclass team of highly motivated individuals who share a mutual passion for the environment. We have created a web-based platform which enables the operators of water treatment facilities to operate their plants more efficiently saving energy consumablesand the environment. We are excited to tackle challenging problems for the betterment of society. Our workplace environment fosters and encourages both ingenuity and collaboration.

Pani is part of the 2024Global Cleantech 100 list of companies committed to taking action on the climate crisis for our contribution to accelerating the water sectors transition to net zero and we are looking for driven enthusiastic people who share this vision.

Position Description

You will be a key part of Panis sales team reporting to the CSM Lead serving as a critical intermediary during the mid-sales funnel and bridging the gap between initial sales processes and post-sales customer experience. With a primary mission you amplify the products value to the customer ensuring smooth transitions and consistent value addition throughout the customer journey. Blending technical expertise with a deep understanding of customer needs you will be ensuring the product delivers tangible sustained value throughout the customers journey. You will work closely with the sales team as well as our internal Application Solutions team to provide a world-class sales journey.

About You

You have a passion for water treatment and have a deep understanding of plant operations and processes. You enjoy the challenge of working on innovative projects with an equally talented group of co-workers who will both challenge and support you. You believe in lifelong learning and welcome the opportunity to constantly iterate and improve upon your skills. Fundamentally you want to use your talents and energy to better the world for others and contribute to the responsible management of global water and energy and CO2 reduction.

What you bring to the team

• University degree in engineering sciences or relevant equivalent education and experience
• Minimum of 3 years of plant operation/ process engineering experience
• Technical Acumen: Possess a deep understanding of technical treatment plant operations & processes especially in areas like desalination (SWRO BWRO etc. and municipal wastewater treatment plants.
• Customer Insight: Ability to identify customer challenges and curate tailored use-cases and demos.
• Interpersonal Prowess: Must exhibit outstanding interpersonal abilities fostering relationships with customers and internal teams alike.
• Communication Mastery: Adept at both written and verbal communication ensuring clear conveyance of value propositions and technical nuances.
• Customer Interaction: Comfortable and confident in dealing with customers across various organizational hierarchies.

Responsibilities

• Sales Collaboration: Partner closely with Account Executives to gauge customer needs and understand their Operational Intelligence (OI) requirements & technical plant design availability of instruments data and other elements to prequalify which product fits the customers needs best.
• Product Demonstrations: Lead or assist in showcasing product benefits to end customers highlighting the transformative potential of using OI for decision-making.
• Onboarding Internal Consultant: Provided as-needed support for the onboarding process. This includes supporting the Onboarding application engineers & relevant teams during kick-off sessions user training and addressing any technical hitches that may arise.
• Quarterly Value Reviews (QVRs): Collaborate with Account Managers and the Customer Success team during QVRs. This involves providing Account Managers with technical proofs of customer value creation (cost savings cost avoidance opportunity identification) and related facts that have added value to customers or can add additional value through upsells or continued usage.
• Training & Webinars: Organize and conduct webinars and training sessions in tandem with the product and CS teams to ensure customers get the most out of their purchases.
• Technical Content Creation: Design and articulate value narratives specific to customers obtaining value from using Pani Zed producing technical content when necessary. This role also encompasses providing data points for value stories & case studies that offer tangible evidence of the products value to customers.

Nice to Have

• Experience with B2B sales at any stage within the customer journey
• Experience working for a SaaS startup

Does this role sound like the next step in your career

Then we want to hear from you! If you dont meet all of our requirements exactly then we invite you to use your cover letter to tell us about your unique experience - we understand that talent comes from many places and that skills are transferable.

Our commitment to an extraordinary work environment

At Pani our values drive how we work with each other and we believe that being yourself at your place of work is just as important as the work you do. We strive to foster an inclusive and diverse community for all employees from all walks of life. So no matter your gender sexual orientation physical ability religion ethnicity race age or geographical location we are a community that welcomes you.

Our Pani Recruitment Team personally reviews each application.

Acerca de Pani

Pani Energy est conformado por un equipo de clase mundial compuesto por personas altamente motivadas que comparten una pasin por el medio ambiente. Hemos desarrollado una plataforma web que permite a los operadores de instalaciones de tratamiento de agua gestionar sus plantas de manera ms eficiente ahorrando energa consumibles y ayudando a proteger el medio ambiente. Nos entusiasma resolver problemas desafiantes para mejorar la sociedad. Nuestro entorno de trabajo fomenta y promueve tanto la creatividad como la colaboracin.

Pani forma parte de la lista Global Cleantech 100 de 2025 destacando nuestro compromiso con la crisis climtica y acelerando la transicin del sector del agua hacia emisiones netas cero. Estamos buscando personas motivadas y entusiastas que compartan esta visin.

Descripcin del Puesto

Sers una pieza clave del equipo reportando al gerente actuando como intermediario crtico entre el proceso inicial y posterior a las ventas. Tu principal objetivo ser maximizar el valor del producto para el cliente asegurando una transicin fluida y constante aportacin de valor durante toda la experiencia del cliente. Combinando experiencia tcnica con una profunda comprensin de las necesidades del cliente asegurars que el producto proporcione un valor tangible y sostenido. Colaborars estrechamente con el equipo interno de Application Solutions para ofrecer una experiencia de cliente excepcional.

Acerca de ti

Tienes pasin por el tratamiento de agua y un profundo entendimiento sobre operaciones y procesos en plantas de tratamiento. Disfrutas del desafo de trabajar en proyectos innovadores con un equipo talentoso que te impulsar y apoyar. Crees en el aprendizaje constante y valoras la oportunidad de mejorar continuamente tus habilidades. Sobre todo quieres usar tus talentos y energa para mejorar el mundo y contribuir a la gestin responsable del agua energa y la reduccin de CO.

Requisitos

• Ttulo universitario en ingeniera ciencias o educacin y experiencia equivalente relevante.
• Mnimo 3 aos de experiencia en operacin o ingeniera de procesos en plantas de tratamiento.
• Conocimiento Tcnico: Profundo entendimiento de operaciones tcnicas de plantas de tratamiento especialmente en reas como desalacin (SWRO BWRO etc. y tratamiento municipal de aguas residuales.
• Comprensin del Cliente: Habilidad para identificar desafos del cliente y crear casos de uso y demostraciones adaptadas.
• Habilidades Interpersonales: Excelentes habilidades para fomentar relaciones con clientes y equipos internos.
• Dominio de la Comunicacin: Habilidades avanzadas de comunicacin escrita y verbal asegurando la transmisin clara del valor y detalles tcnicos.
• Interaccin con Clientes: Comodidad y seguridad en la interaccin con clientes de diversos niveles organizacionales.
• Idioma Ingls: Nivel avanzado de ingls requerido tanto escrito como verbal.

Responsabilidades

• Colaboracin Interna: Trabajar con los equipos internos para evaluar necesidades del cliente y comprender sus requisitos de Inteligencia Operativa (OI) diseo tcnico de la planta y disponibilidad de datos e instrumentos.
• Demostraciones de Producto: Liderar o asistir en presentaciones tcnicas que muestren los beneficios del producto al cliente final.
• Soporte en Onboarding: Apoyar en procesos de onboarding incluyendo capacitacin tcnica y resolucin de problemas.
• Revisiones Trimestrales de Valor (QVRs): Colaborar con el equipo de Customer Success en QVRs proporcionando pruebas tcnicas sobre la creacin de valor para el cliente.
• Capacitaciones y Webinars: Organizar y realizar webinars y capacitaciones junto con los equipos de producto y Customer Success.
• Creacin de Contenido Tcnico: Elaborar narrativas tcnicas de valor especficas para clientes contribuyendo a estudios de caso que respalden el valor tangible del producto.

Valorable

• Experiencia en ventas B2B en cualquier etapa del ciclo del cliente.
• Experiencia en startups SaaS.

Esta posicin suena como el siguiente paso en tu carrera

Queremos saber de ti! Si no cumples exactamente con todos nuestros requisitos usa tu carta de presentacin para contarnos sobre tu experiencia nica; entendemos que el talento proviene de diversas fuentes y que las habilidades son transferibles.

Nuestro compromiso con un ambiente de trabajo extraordinario

En Pani nuestros valores impulsan nuestra forma de trabajar juntos y creemos que ser t mismo en tu lugar de trabajo es tan importante como el trabajo que realizas. Nos esforzamos por fomentar una comunidad inclusiva y diversa para empleados de todas las procedencias. Independientemente de tu gnero orientacin sexual capacidad fsica religin etnia raza edad o ubicacin geogrfica somos una comunidad que te da la bienvenida.

El equipo de reclutamiento de Pani revisa personalmente cada solicitud.