Slovak Customer Service Representative
Slovak Customer Service Representative
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Job Description
Position: Slovak Customer Service Representative (On-Site Sofia Bulgaria)
Location: Sofia Bulgaria (office-based role only)
Industry: E-commerce Online Retail Support
Employment Type: Full-time Rotating Shifts
Language Requirements: Slovak C2 level English B2 level
Step into a Career in Customer Service Join Our Team in Sofia!
Are you fluent in Slovak and passionate about helping people Were searching for enthusiastic service-driven individuals to join our on-site support center in Sofia providing outstanding customer care for a global e-commerce leader.
This position is ideal for both experienced professionals and those starting their career journey. Youll become part of a vibrant and supportive international team working in a role that values your language skills and commitment to great service.
Your Role at a Glance
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Communicate effectively with Slovak-speaking customers via phone chat or email.
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Handle inquiries related to orders returns product features shipping updates payments and account concerns.
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Maintain a high standard of service resolving issues with professionalism and empathy.
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Accurately log and update customer details in our systems.
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Cooperate with other departments when needed to address complex cases.
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Stay current with internal processes product updates and system tools.
What Makes You a Great Fit
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Excellent command of Slovak (C2 level) spoken and written.
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Comfortable communicating in English (B2 level or higher) required for training and internal purposes.
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Confident using technology and navigating digital tools.
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Strong communication skills and attention to detail.
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Friendly solution-oriented attitude with a team-first mindset.
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Ability to work rotating shifts including weekends and evenings.
Desirable but not essential:
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Prior customer service or call center experience is a plus but not a requirement. Full training will be provided.
What Youll Receive
We offer much more than just a competitive paycheck. When you join us youll enjoy a well-rounded benefits package designed to support your success and well-being:
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Attractive salary package
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Fully equipped workstation provided (computer headset etc.)
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Monthly internet or transport support: 50 BGN net
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Additional pay for night shifts based on internal policy
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Comprehensive medical insurance including dental care
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Life insurance coverage
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Multisport card (co-financed by the company) to support a healthy lifestyle
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Special life event bonus 500 BGN for weddings childbirth/adoption or university graduation
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Access to employee discounts across various retail and service categories
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Professional development programs and internal mobility opportunities
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Pathways for career growth within a fast-evolving global brand
Employment Type
Full Time
