ICT Systems Administrator
ICT Systems Administrator
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Job Description
We are seeking a skilled and experienced System Administrator to join our small team at Mutual Marketplace.
In this Full time Systems Administrator role you will be responsible for the comprehensive management and maintenance of our IT systems including Technology One Coupa Expense Management and PowerBI. You will also coordinate with our external IT service provider to ensure the seamless operation of our Microsoft systems.
This position is crucial in providing technical support and training to our customers and internal teams particularly the Finance team to facilitate efficient invoice processing and credit card and cash reimbursement tasks (full training will be provided).
WHY JOIN MUTUAL MARKETPLACE
When you join Mutual Marketplace you are joining a supportive driven wider team in a collaborative work environment with a great company culture where you can grow and thrive in the next step of your career.
Our people are at the centre of what we do and in addition we offer:
- Flexible hybrid work-from-home (WFH) options andtruework-life balance no more late night call outs
- Work Laptop provided
- Competitive remuneration package reviewed annually.
- 5 weeks Leave! (4 weeks Annual leave PLUS 1 week Life Leave each year)
- Employee Assistance Program supporting you and your familys health and wellbeing with free counselling
- Monthly team lunches drinks and social activities
- Professional development and training opportunities
- Annual flu shot.
- Bi- Annual conferenceand more.
As our System Administrator you will play a pivotal role in enhancing our IT infrastructure by implementing process improvements and optimizing software utilization. You will collaborate closely with various stakeholders including team members customers and suppliers to resolve technical issues and develop innovative solutions. Your contributions will directly impact the efficiency and effectiveness of our shared services aligning with our mission to simplify business processes for the mutual banking sector.
Key Responsibilities:
- Manage user accounts and security settings across Technology One Coupa Expense Management and Microsoft systems.
- Identify and implement process improvements to enhance software functionality and streamline operations.
- Support the IT team in vendor management activities ensuring optimal service delivery.
- Assist the Finance team with tasks related to invoice processing credit card transactions and cash reimbursements.
- Provide exceptional customer service to internal team members customers and suppliers addressing technical inquiries and issues promptly.
- Conduct training sessions to educate team members and customers on system functionalities and best practices.
- Undertake additional support and project work as required contributing to the overall success of the IT and Finance teams.
Key Accountabilities:
- Collaboration: Work as part of the IT Project and Finance team to continuously review and enhance finance systems ensuring the successful implementation of new technologies. Work closely with customers and suppliers to troubleshoot issues and develop effective solutions.
- Stakeholder Engagement: Foster strong relationships with internal staff customers and suppliers promoting a collaborative and supportive work environment.
- Governance and Monitoring: Assist the IT team in meeting governance and audit objectives ensuring compliance with internal policies and external regulations.
- Due Diligence and Risk Reporting: Support the IT team in conducting due diligence and risk reporting activities contributing to the organizations risk management framework.
Core Competencies:
- Demonstrate a proactive approach to driving the efficiency of finance systems through effective system management and administration.
- Maintain a customer-centric focus building and nurturing relationships with a diverse range of stakeholders.
- Exhibit a strong commitment to quality regulatory compliance and accuracy in all work outputs.
- Possess excellent interpersonal and written communication skills facilitating clear and effective communication.
- Be a proactive team player with a strong customer service orientation.
- Show a willingness to share knowledge and assist team members in developing their system skills.
- Be recognized as a trusted and reliable peer within the organization.
IT Applications:
- Proficient in Microsoft products including SharePoint and PowerBI.
- Experience with Coupa and TechnologyOne is HIGHLY desirable.
ABOUT US
Mutual Marketplace Pty Ltd is an exciting shared services company that is jointly owned by two of Australias largest credit unions Heritage and Peoples Choice Limited (People First Bank) and Great Southern Bank. We provide high-quality customer-driven shared services to help drive sustainability.
We do this by putting our customers at the heart of everything we do and are always innovating improving and simplifying how we do purpose is to deliver shared services that make business simple.
Central to all that we do our KARE Values ofKindness Ambition ResponsibilityandEfficiency drive our daily decisions.
APPLICATION PROCESS
Please apply via Seek with acovering letter and resumeoutlining your experience and relevant attributes in relation to the core competencies of this role.
Applicants must have the right to work in Australia. Applicants will be required to undertake appropriate background screening and referees will be sought from candidates following the interview process. For further information or for a confidential discussion please contact Human Resources
Mutual Marketplace is committed to building a diverse and inclusive workplace that celebrates the difference in all our employees. We endeavour to ensure our recruitment process is fair and accessible for all applicants and if you require any special accommodations to apply for this role we encourage you to let us know at the time of your application.
PRIVACY STATEMENT
Mutual Marketplace collects the personal information you provide in your application and via the application process in order to assess your application. During the application process we are also likely to collect personal information about you from third parties such as referees when they provide references academic institutions or training certification providers providers of licence and background-checking services recruiters and other service providers who assist in the process and other publicly available sources such as social media platforms. If you choose not to provide us with the personal information requested we may be unable to process your application.
We disclose your personal information to our workers who assist us in operating our business third parties to whom you have agreed we may disclose your information or as otherwise required or authorised by law. We use third-party service providers to operate our business and assess your application and those third-party service providers may have access to your personal information as a result of our use of their of those service providers are located overseas such as LinkedIn and Microsoft located in the United States of America. We take reasonable steps to ensure these third parties have appropriate security for your personal information and where possible we require that personal information be held on servers located in Australia.
More detailed information about how you can access and request correction of personal information we hold about you and how you can make a complaint about a breach of privacy can be found in our privacy policy availableon Mutual Marketplaces website.
Required Experience:
IC
Employment Type
Full-Time
