Guest Service Agent
Guest Service Agent
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$ 30 - 35
1 Vacancy
Job Description
Your main responsibilities will include:
- Greet and welcome all guests.
- Provide information to and assist guests with hotel services
- Ensure a smooth welcoming check in and an accurate and efficient checkout
- Assist with after hours Reservation enquires
- Balance all transactions at the end of shift ensuring postings have the correct supporting documentation and discrepancies reported
- Undertaking general clerical & administrative duties
- Managing difficult situations including customer complaints
- Adhering to hotelgrooming/dress standards
- Work across a rotating roster: early morning late evening weekends etc.
To be successful in this role you will ideally possess previous front office or reception experience within a hospitality environment strong computer literacy and the ability to deliver superior quality customer service. You can work effectively unsupervised possess an understanding of cross-selling and problem solving techniquesand havestrong administrative and organisational skills.
Knowledge of Property Management Systems in particular Opera is highly desirable along with experience working in a hospitality environment.
In recognition for your efforts Hotel Grand Chancelloroffersuniforms and a friendly supportive work environment development and growth opportunities to progress.
If the above sounds like the right move for you please submit your resume now.
Required Experience:
Unclear Seniority
Employment Type
Gig
