Non-Clinical - Administrative - Customer Service Representative

Bestica

Posted on : 06-08-2025

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1 Vacancy

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Job Location

San Diego, CA - USA

Monthly Salary

Not Disclosed

Salary Not Disclosed

Vacancy

1 Vacancy

Posted on : 06-08-2025

Job Description

Schedule: M-F 5x8 Unit: PFS Customer Service Please include 1 completed reference with submission* Requirements: 2 years of experience Experience in a call center Knowledge of insurance eligibility payments and authorizations Experience with accounts receivable Education: H.S. Diploma GED or Equivalent (Minimum) Preferred: Associates Degree Bilingual English/Spanish Job Summary: This position is responsible for administering the Collection Philosophy of Rady Childrens Hospital-San Diego for all self pay accounts. The Customer Service Specialist I will identify accounts with a self pay balance after insurance has paid and those without insurance and will collect on those accounts. The incumbent will assist the families with financial assistance applications. The incumbent will work with families to establish payment plans in accordance with hospital policy and monitor the payment plans for compliance. The Customer Service Specialist I will receive incoming telephone calls and assist families with information pertaining to their accounts understanding statements and previous insurance payments. Incumbent will check Medi-Cal eligibility apply share of costs and update accounts with insurance information. The Customer Service Specialists will receive patient complaints in regards to billing and take appropriate action based upon policy and procedures.

Employment Type

Full-time

Company Industry

Key Skills

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About Company

Bestica

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Non-Clinical - Administrative - Customer Service Representative

Bestica

Job Description

Employment Type

Company Industry

Key Skills

About Company

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