IT Service Management Specialist
IT Service Management Specialist
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Job Description
Do you have experience in IT Service Management Solutions
Are you excited to drive process improvements and new technologies
Do you want to join a leading Technology Solution Provider
ManpowerGroup Greece on behalf ofour client is seeking an IT Service Management Specialist
Our client is a leading Technology Solution Provider with focus on large-scale Digital Transformation Services
Location: Athens City Center
Working Model: Hybrid (3 days office2 remote)
You will be reporting to: ESM Manager
What you will do:
As IT Service Management Specialist you will be part of the ITSM/ESM Team and you will participate in the design implementation and support of large-scale enterprise projects
More specifically you will:
- Design implement and continuously improve Enterprise Service Management (ESM)/ITSM solutions tailored to the needs of large-scale organizational structures
- Collaborate closely with clients and cross-functional teams to gather requirements analyze challenges and define strategic value-driven solutions
- Deliver configure and customize robust service management solutions ensuring scalability and performance
- Contribute to the development enhancement and alignment of ITSM/ITIL processes with the industrys best practices and organizational goals
Requirements
- Bachelors degree in computer science Information Technology or a related field.
- 2 years of hands-on experience in ITSM/ESM projects
- Previous experience in a Consulting or Technical BA role
- SW Engineering background
- Experience in any ITSM product such as ServiceNow Jira etc
- Solid Project Managements skills
- Excellent communication presentation and writing skills both in Greek and English
- Ability to work individually or as a member of a larger team
- Attention to detail and sense of accountability and ownership
Any experience in the following will be considered an asset
- Knowledge of ITIL / ITIL certification
- Experience in IT process consulting optimization or participation in BPMN projects
- Participation in digital transformation or workflow automation projects
Benefits
Attractive compensation package
Continuous training on innovative products and solutions
Recruitment Process:
If youre interested in this role feel free to apply directly. Our consultants will contact the candidates who meet the profiles requirements to arrange an interview.
As for the next steps there will be 2 more interviews with the client either in person or online.
For any questions regarding this opportunity please directly contact Anna Georgiou on the following email:
You can always check all ourTechnology Roles here: #WebelieveinTalent #ManpowerGroupGreece
Required Experience:
Unclear Seniority
Employment Type
Full-Time
