IT Field Service Technician

UBEO Business Services the premier provider of business technology products and services is seeking to hire a Field Service Technician to join our team.

UBEO is a distributor/servicer of document equipment and software solutions. Primary products include Xerox Ricoh Canon and Konica Minolta multi-functional equipment and Kyocera printers. UBEO specializes in electronic document management software and integrations.

The primary responsibilities of this position is as follows:

Department:Service
Reports To:Field Service Manager
FLSA Status:Full Time/Non-Exempt

Purpose

This position is an intermediate level technician capable of a full workload. The individual is responsible for the timely and cost-effective maintenance and repair of office product equipment and for promoting and maintaining a high level of customer satisfaction with our service and products thereby influencing the sale of office product equipment that is offered by UBEO BUSINESS SERVICES.

Responsibilities

• Maximize equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfaction
• Manage the utilization of assets and resources to achieve targeted financial results and create superior value for UBEO BUSINESS SERVICES and our customers
• Analyze customer needs recognize business opportunities and influence sales volume growth
• Communicate and interact with customers field service sales management and administration in a way that is courteous positive and professional
• Complete all administrative aspects of the job on time and error-free
• Provide accurate feedback with call close information parts usage reporting and customer meter readings
• Perform other activities that support UBEO BUSINESS SERVICES and our service organization

Supervision

Supervised

Contacts

Internal: Exempt Non-Exempt
External: Prospective Customers Current Customers Vendors

Job Related Dimensions

• Technical knowledge/skills
• Analysis (problem identification)
• Attention to Detail
• Customer service orientation
• Business skills
• Communications verbal and written
• Planning and organizing (work management)
• Teamwork (cooperation)
• Work standards (concern for quality)
• Follow-up

Qualifications

• High School or GED
• 2 5 years industry or equivalent experience
• Associates Degree or equivalent technical training
• Successful completion of:
  • Manufacturer Core Basics
  • 2 Manufacturer Training Classes

Physical Demands & Work Environment

• Ability to operate a motor vehicle for travel to client sites
• Ability to stand/walk for prolonged periods at times
• Ability to lift 50lbs on occasion

UBEO offers a competitive compensation package. UBEO also offers an excellent benefits package which is a significant part of our employees total compensation. We strive to provide a broad range of competitive benefits designed to meet your personal needs and priorities. Our comprehensive benefits package includes:

• Choice of medical dental and vision plans that provide our employees and their families with high-quality healthcare including orthodontia for both adults and child(ren)
• Generous Company Paid Health Reimbursement Account Options to defray deductible expenses
• Company paid life and accidental death and dismemberment insurance for you your spouse and child(ren)
• Flexible Spending and Health Savings Account Options - Set aside pre-tax dollars to cover out-of-pocket expenses related to health or dependent care
• Voluntary coverages at low group rates including Aflac Insurance - In the event of death or disability you can help protect your family against the loss of income with various types of insurance
• Pet Insurance breathe easy knowing Nationwide has your pets covered
• Pre-paid legal coverage access to experienced attorneys that can help you with any legal issue 24/7
• A generous wealth accumulation program will help you achieve financial security for retirement. We offer a 401(K) Plan w/ Match upon eligibility and Free Financial Counseling
• Generous vacation holiday and sick leave programs - as we believe that taking advantage of time away from work is essential for a well-balanced life