Technology Support Technician I
Technology Support Technician I
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
FORT VALLEY STATE UNIVERSITY (FVSU) a state and land-grant institution of the University System of Georgia invites applications for the position of Technology Support Technician I.
Fort Valley State University the only 1890 land-grant university in Georgia is a comprehensive institution that provides an education to over 2800 students including graduate students. The university is located in the town of Fort Valley in Peach County the original site of the states peach industry. Its 1365-acre (5.52 km2) campus is Georgias second-largest public university in area.
Fort Valley State University is an affirmative action equal opportunity institution and does not discriminate against applicants students or employees on the basis of race gender ethnicity national origin sexual orientation religion age disability or marital or veteran status.
JOB SUMMARY:
This position is responsible for providing technical (hardware and software) support to the entire university community.
ESSENTIAL DUTIES/RESPONSIBILITIES:
- Answers the IT technical support phone line and creates work orders for users.
- Works with users to resolve specific issues such as logging into a computer/network resetting passwords etc.
- Responds to basic application support questions and general questions from users.
- Checks hardware in/out that is on loan to users; logs information into inventory tracking system.
- Creates documentation for end user to aid in user support.
- Performs related duties as assigned.
KNOWLEDGE REQUIRED BY THE POSITION
- Knowledge of university policies and procedures.
- Knowledge of computers and job-related software programs.
- Knowledge of computer hardware software and peripheral equipment installation.
- General knowledge of information technology for classroom use.
- General knowledge of Windows and Mac operating systems.
- Skill with Microsoft Office for Windows and Apple.
- Skill in decision making and problem solving.
- Skill in oral and written communication.
- Skill in customer service.
MINIMUM QUALIFICATIONS:
- High School diploma.
- One year of related experience required.
- Customer Service attitude and experience.
PREFERRED QUALIFICCATIONS
- Certifications such as A Net
- Formalized Helpdesk Training
USG Core Values Statement
The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity Excellence Accountability and Respect. These values serve as the foundation for all that we do as an organization and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at
Required Experience:
IC
Employment Type
Full-Time
