Director of Rooms
Director of Rooms
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Salary Not Disclosed
1 Vacancy
Job Description
Job Summary:
The Director of Rooms at Ocean Place Resort & Spa in Long Branch New Jersey is a key leadership role in the hospitality industry. This is a full time management position with a primary responsibility of overseeing the daily operations and strategic direction of the hotel. The Director of Rooms will work closely with the executive team to ensure the highest level of guest satisfaction employee engagement and profitability. This individual must have a passion for exceptional guest service and be able to lead a team to deliver a memorable experience for guests.
Compensation & Benefits:
This is a full time salaried position with a competitive compensation package and benefits including health insurance paid time off and opportunities for advancement.
Responsibilities:
- Oversee the daily operations of the hotel including front desk housekeeping maintenance and food & beverage departments
- Develop and implement strategies to achieve financial goals and improve guest satisfaction
- Manage and mentor a team of employees including hiring training and scheduling
- Ensure a high level of service is provided to all guests addressing any issues that may arise with professionalism and efficiency
- Monitor and control expenses to ensure profitability
- Coordinate with vendors and suppliers to maintain quality and cost control
- Maintain and update hotel policies and procedures to ensure compliance with company standards and government regulations
- Conduct regular staff meetings to communicate goals expectations and updates
- Develop and implement training programs to ensure consistent service standards are met
- Handle guest complaints and resolve any issues in a timely manner
- Maintain a working knowledge of market trends competition and industry developments to make strategic decisions
- Ensure all safety and security protocols are followed to provide a safe environment for guests and employees
- Collaborate with sales and marketing teams to promote the hotel and increase revenue opportunities
- Perform other duties as assigned by the executive team.
Requirements:
- Bachelors degree in Hospitality Management or related field preferred. Prior Resort and Lifesytle Hotel Experience is preferred.
- Minimum of 5 years of experience in a management position in the hospitality industry- Strong leadership skills and the ability to motivate and develop a team
- Proven track record of achieving financial goals and improving guest satisfaction
- Excellent communication and interpersonal skills
- Ability to work a flexible schedule including weekends and holidays
- Knowledge of hotel operations revenue management and budgeting
- Proficient in Microsoft Office and hotel management software
- Must be eligible to work in the United States.
EEOC Statement:
Ocean Place Resort & Spa is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation gender identity or expression national origin age disability genetic information marital status amnesty or status as a covered veteran in accordance with applicable federal state and local laws.
Required Experience:
Director
Employment Type
Full-Time
