QA Support Engineer

This is a 100% full-time position based in our spacious office in Toronto at Yonge-Sheppard.

About PheedLoop

PheedLoop is a Toronto based software company that is revolutionizing the events and conferences industry. From building innovative software to modernize and automate events to virtual event technology to custom hardware our success has been thanks to our amazing engineering team. Located in the Toronto PheedLoop is one of the worlds fastest-growing event technology companies.

PheedLoop isnt like other startups out there. Were a bootstrapped company that has been profitable since day one. Were growing quickly but sustainably and are looking for new team members that are passionate about shipping great features. Were also a small and close-knit team so beyond just engineering having an interest in the rest of the company and a collaborative mindset is a must.

Your Day to Day

• Test Planning & Execution: Design develop and execute test plans and test cases for new and existing features.
• Automated Testing: Create and maintain automated test scripts (using tools like Selenium Cypress or similar) to improve coverage and efficiency.
• Bug Tracking: Identify document and track bugs through resolution using Linear.
• Regression Testing: Conduct thorough regression testing for every release to ensure functionality isnt broken.
• Collaboration: Work closely with engineers and product leads to understand requirements offer feedback and contribute to quality improvements.
• CI/CD Monitoring: Validate builds in CI/CD pipelines proactively identifying issues in staging before they go live.
• Performance & Load Testing: Support system performance testing to ensure scalable and reliable deployments.
• Customer Support Triage: Act as a technical point of contact for escalated support tickets working closely with the customer support team to diagnose reproduce and escalate issues to the development team as needed.

Requirements

• Experience: 0 - 1 years of professional software development experience.
• Testing Expertise: Experience writing test scripts with tools like; Selenium or Cypress.
• TDD: Solid understanding of test driven development.
• Code Quality: Ability to write clean and maintainable.
• Code Documentation: Ability to write clear and detailed documentation.
• Version Control: Proficiency using Git in a collaborative setting.
• Communication: Strong English verbal and written skills.
• Adaptability: Willingness to learn quickly and embrace new technologies in a fast-paced environment.
• Initiative: Demonstrated passion for software development (personal projects open-source contributions).
• Growth Mindset: Openness to mentorship and continuous skill improvement.
• Team Player: Collaborative attitude with the ability to contribute positively to a team-oriented culture.
• Attention to Detail: Keen attention to diverse use cases.

Workplace Benefits

• Employee health care plan 100% coverage.
• Awesome workplace - snacks team outings books learning opportunities open workspace beautiful and large office.

Who Were Looking For

We are looking for people to join our team who are ambitious hard workers thrive in environments where they are required to solve problems and love to have fun. We want to work with people who are looking to grow personally and professionally. Working on a small team you will have a massive impact and a lot of responsibility very quickly. Your work just like everyone elses at PheedLoop will make a massive difference.