Concessions Operations Manager (1422149)
Concessions Operations Manager (1422149)
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Job Description
Salary: 60000/yr DOE
Schedule Event Based/MLB Season Events Off- Season (Includes Weekends Nights and Holidays)
Full-Time
Location: Chase Field 401 E Jefferson St Phoenix AZ 85004
Department: Concessions Department
Different perspectives make us better. Were committed to creating an equal opportunity and fair treatment environment where learning and growing together is just part of our every day. An environment where you can be your authentic self.
About Levy
The disruptor in defining the sports and entertainment hospitality experience Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes Levys diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues zoos and cultural institutions theaters and convention centers; as well as the Super Bowl Grammy Awards US Open Tennis Tournament Kentucky Derby and NHL MLB NBA NFL and MLS All-Star Games.
Job Summary
- Overseeing all aspects of concessions operations on day-to-day basis.
- Ensuring the recruitment and training of team members and Non-profits in our standards and procedures
- Driving engagement within the concessions department
- Ensuring point of sale updates and regular maintenance checks are completed
- Ensuring the timely implementation and communication of promotions
- Overseeing loss prevention activities including managing cash drops/collection completing cash variance logs and overseeing the nightly Goods Out of Stock (GOS) procedure
- Ensuring compliance with all Payment Card Information rules
- Implementing concessions Production Sheet to ensure accurate production and minimal wastage
- Conducting progressive coaching with team members
- Completion of monthly financial reporting and action planning
- Ensuring regular maintenance cleaning and inspection of all concessions areas and equipment
- Ensuring all appropriate alcohol service signage is placed and that Responsible Service of Alcohol protocols are followed
- Completion and processing of alcohol incident logs to identify recurring issues or trends
- Oversee service standards during events to ensure a high level of the guest experience
- Partnering with purchasing team to manage product transfers and requisition sheets to accurately track products during events
- Managing and resolving guest complaints
- Managing team member incidents/accidents and following all required reporting procedures
- Conduct monthly safety training for team members
- Managing team member scheduling in line with demand forecasts
- Verifying payroll entering gratuities
- Responsible for the accurate and timely completion of month-end inventory for the concessions department
- Completing building walkthroughs during events
- Supporting other locations/properties as needed
Preferred Qualifications
- 2 years of experience in food and beverage and/or sports & entertainment operational role
- 2 years of experience in a leadership position preferred
- Bachelors degree in hospitality management preferred
- Excellent communication and computer skills are needed including knowledge of MS office products.
- ServSafe Alcohol Certification ServSafe food handler certification and/or Title 4 may be required.
- Event based scheduling
Physical Demands:
- Frequent standing and walking
- Some sedentary work including sitting in office at computer
- Frequent lifting up to 50 lbs
- Frequent ascending/descending stairs
Curious about Life at Levy Check it out: Levy Culture
Levy is a member of Compass Group USA. Compass Group/Levy is an equal opportunity employer. At Compass/Levy we are committed to treating all Applicants and Associates fairly based on their abilities achievements and experience without regard to race national origin sex age disability veteran status sexual orientation gender identity or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities skills tasks or requirements associated with this position. While this is intended to be an accurate reflection of the position posted the Company reserves the right to modify or change the essential functions of the job based on business necessity.
We will consider for employment all qualified applicants including those with a criminal history (including relevant driving history) in a manner consistent with all applicable federal state and local laws including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance the San Francisco Fair Chance Ordinance and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.
Applications are accepted on an ongoing basis.
At Levy team family. And well always take care of family learn more about Levy benefits offered.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Flexible Time Off Plan
- Paid Parental Leave
- Holiday Time Off (varies by site/state)
- Personal Leave
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Levy maintains a drug-free workplace.
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal state and local laws.For positions in Washington State Maryland or to be performed Remotely click here for paid time off benefits information.
Req ID:1422149
Levy Sector
CustclntAcName
Ashley Vandervate
reqclassification
Required Experience:
Manager
Employment Type
Full-Time
