25-098 Knowledge & Experience Content Specialist
25-098 Knowledge & Experience Content Specialist
Posted on :
01-06-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Job Description
25-098 Knowledge & Experience Content SpecialistResume Due Date: Tuesday June 03rd 2025 (5:00PM EST) Number of Vacancies: 1
Level: MP4
Hourly Rate: $65 - 80/hour
Duration: 12 Months
Hours of work: 35
Location: 889 Brock Road Pickering (100% remote)
Job Overview
- We are looking for a creative detail-driven and employee-centric Knowledge & Experience Content specialist to lead the development management and optimization of knowledge assets across multiple formats for Shared Services-including ServiceNow knowledge base articles job aids process documentation and internal presentations.
- This individual will ensure all content is easy to understand visually engaging and aligned with our goal of enabling seamless self-service and empowering employees through exceptional support experiences.
- You will serve as the key guardian of knowledge quality and accessibility helping teams across the organization create content thats clear consistent and useful. If youre passionate about simplifying the complex and delivering content that drives employee success this role is for you.
- Translate technical or operational language into clear helpful and engaging content that supports employee self-service.
- Partner with stakeholders to develop or refine knowledge articles presentations job aids and process documentation that support employee learning onboarding and process understanding.
- Ensure all materials follow plain language accessibility and visual design best practices.
- Establish and maintain standards for content quality formatting taxonomy and metadata tagging across platforms. Create templates toolkits and style guides to enable content contributors to follow best practices.
- Use analytics to monitor content performance and identify areas for improvement.
- Collect and incorporate employee feedback to continuously improve content usability and discoverability.
- Collaborate with employee experience IT HR and communications teams to ensure content meets evolving employee needs.
Qualifications
- 3 years of experience in knowledge management content strategy technical writing or instructional design. Strong written and visual communication skills with a knack for making complex concepts simple.
- Experience with ServiceNow Knowledge Management and familiarity with content types such as SOPs flowcharts and slide decks.
- Knowledge of UX principles and/or experience with employee self-service portals is a plus. Self-starter who thrives in a fast-paced collaborative environment.
Required Experience:
Unclear Seniority
Employment Type
Contract
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
