The primary focus of this role is to create an Unforgettable Guest Experience in accordance with Mars Retail Group brand standards creating a world where everyone feels they belong. The Guest Experience Manager will lead a team of Associates to deliver all sales commitments while actively drive business growth and selling M&MS products. This role provides training and coaching to all Associates through our Great Line Manager Program. This role is responsible for providing an exceptional experience for our Guests by upholding and executing the established policies procedures Quality and all food safety requirements. We welcome unique personalities just as our M&MS brand is founded on our unique characters.

What are we looking for

The role of Guest Experience Manager is crucial for the delivery of an Unforgettable Experience in our Retail stores and for upholding the sales side of the business. Success is found in this role through exceptional leadership skills driving for results and delivering on Key Business metrics not excluding the importance of developing ones own skills and the continued development of direct reports

What will be your key responsibilities

PEOPLE LEADERSHIP

Act as a Great Line Manager using the Five Principles in all decision making

Create a fun and inclusive environment where Associates feel comfortable being their true and authentic self at work in a fun kind way to bring out the best in each other

Manage train onboard and develops a full team which may include Associates supervisors and individual contributors

Role model coach and ensure accountability for the behaviors of an effective Manager on Duty to ensure achievement of all sales objectives and goals

Assess evaluate train and coach Supervisors to drive sales and operational objectives through the engagement and productivity of our Associates

Exemplify The Five Principles and Associate Concept

GUEST EXPERIENCE

Create an environment that drives sales through exceptional guest experiences

Place a high priority on educating Associates on hospitality entertaining and selling

Champion a Guest comes first attitude through the power of fun in an environment where everyone feels they belong with a One for All and All for Fun mentality

Develop Associates to use resourcefulness for product knowledge and category components to keep displays/spaces occupied and shoppable

May work in tandem with Visual support to provide accurate roll out of floor changes ensuring products are available

May analyze consumer data captured in store to strategize and create action plans

Manage store experiences bringing our brand to life. This includes actively approaching guests when hosting our famous candy wall sampling candy personalizing chocolate and representing our characters which helps brings our brand to life

Hold team accountable to partner with merchandizers for product replenishment requests

STORE OPERATIONS

Lead and adhere to all Standard Operating Procedures

Support presentation excellence to ensure all areas of the store are well prepared (neat clean organized operational and safe) allowing guests to shop with ease

Manage the reduction of waste across all areas of the store

Support auditing events to local and/or company standards

Drive Quality to achieve compliance in food regulation local regulation and auditing

Protects sales through maintaining the Point- of- Sale system by supporting cashier concerns and pricing issues

Maintain accurate Associate scheduling/placement while acting as Manager on Duty which will ensure effective customer service and operational coverage throughout the store

Support in managing general store expenses

Provide proactive insight to schedule and impact a healthy payroll and staffing labor model

Support the integrity and functionality of the time clocks and timekeeping system

M&MS BRAND AMBASSADOR PRODUCT KNOWLEDGE

Store expert of the M&MS brand store products and experiences. This includes greeting and approaching all guests with a friendly and positive attitude

Adapt approach and demeanor in real time to match the shifting demands of different situations to showcase product representation in key areas throughout the store

May support the brand by leading our classic characters in costume

Internally advocating for equity inclusion and diversity creating a unique team and role modelling allyship

Externally relating the brand purpose to guests stakeholders and external partners helping to enhance brand loyalty potentially hosting and organizing events

BUSINESS RESULTS

Analyze daily weekly and overall sales results against business objectives and pivot if necessary

Maximize profitability to identify potential opportunities for growth

Execute strategies and plans to achieve sales growth through business analysis action planning effective communication and consistent accountability

Responsible for upholding and coaching on all Mars Retail Group policies and procedures plus local regulation adherence including attendance and timekeeping food handling guidelines Quality loss prevention and safety/emergency procedures

Support continual growth of the business via effective talent retention and recruitment management

STAKEHOLDER MANAGEMENT COMMUNICATION

Utilize sales data and consumer feedback to recommend changes to the Store Director team in a timely manner

Aid in strengthening connections and consensus within the store team

May collaborate over Associate case management with relevant P&O stakeholders to ensure all people practices policies and procedures are fair and consistent

Aware of and collaborates with the Director team over local retail business trends insights opportunities and community outreach

Integral role in a strong and influential Store Leadership team

What can you expect from Mars

• Work with diverse and talented Associates all guided by the Five Principles.
• Join a purpose driven company where were striving to build the world we want tomorrow today.
• Best-in-class learning and development support from day one including access to our in-house Mars University.
• An industry competitive salary and benefits package including company bonus.

The base pay range for this position at commencement of employment is between the range listed below however base pay offered may vary depending on multiple individualized factors including but not limited to job-related knowledge skills and total compensation package for this position will include variable pay medical and dental benefits participation in 401k plan and paid time off of participation in these benefit plans will be provided if an applicant receives an offer of employment.

$64611-$88840