Intermediate Coordinator, Program Management
Intermediate Coordinator, Program Management
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Job Description
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Job Type:
EmployeeDuration in Months (for fixed-term jobs):
14Job Family:
Academic Program Management# of Open Positions:
1Faculty/Service - Department:
PDI - Operations & Client ServiceCampus:
Main CampusUnion Affiliation:
SSUODate Posted:
May 29 2025Applications must be received BEFORE:
June 09 2025Hours per week:
35Salary Grade:
SSUO Grade 07Salary Range:
$59038.00 - $74574.00About the Professional Development Institute:The Professional Development Institute (PDI) of the University of Ottawa has been in the business of providing recognized career learning for over 40 years. Tens of thousands of decision makers and professionals at all levels in the public service and the private sector benefit from courses programs and events to advance their knowledge and expertise. PDIs experienced instructors are content and industry experts in their field and are trained to meet the specific needs of adult learners.
Position Purpose:
Reporting to the Lead Coordinator Business Operations the incumbent is responsible for executing logistical activities related to the delivery of programs within a faculty service or research environment including but not limited to courses workshops training and events while ensuring smooth and efficient operations and an exceptional client experience. Coordinates elements of physical and material resources including arrangements with third-party providers and other uOttawa services. Performs routine financial transactions routine communications and other administrative support functions related to program delivery. May be required to execute logistical activities for special projects within the scope of the overall program.
In this role your responsibilities will include:
Performs a variety of operational functions related to ongoing program delivery in the context of a service academic sector or in a research environment. Performs routine administrative and financial functions. Executes all operational activities around program delivery efficiently and within budget. Troubleshoots unanticipated complications within the scope of program execution and implements creative solutions to ensure operational continuity. Maintains accurate records for key historical data and program metrics.
Acts as communication liaison between program management clients contributors experts and other stakeholders in order to ensure the effective sharing of critical information related to the program components under his or her area of responsibility. Ensures that accurate and clear information related to the program deadlines and requirements is consistently available and updated. Addresses client feedback escalates more complex areas of concern to program management with the goal of favouring service excellence.
Handles registration related to ongoing participation in program offerings. Plans and executes efficient participant registration and all related follow-up for special events. Handles other routine activities in support of the smooth execution of program events within the scope of the program.
Administers accurate inventories of resources required for program delivery. Contributes to the overall planning for all program offerings by projecting resource requirements for program cycles including material and space requirements.
Provides a variety of reports to management in support of program planning and continuous improvement initiatives.
What you will bring:
Post-secondary education in administration or an acceptable combination of education and experience
Minimum of 3 years relevant experience in administrative coordination
Demonstrated experience in client service
Experience working in a postsecondary institution or other complex organization is an asset
Skills in the use all Microsoft Office software
Skills in the use of web content management applications is an asset
Strong organizational abilities and consistent attention to detail in a fast-paced environment
Ability to produce high quality work in an environment with multiple strict deadlines
Strong interpersonal and communication skills
Demonstrated success working in a team setting
Ability to occasionally work outside of normal office hours
Ability to occasionally travel outside of the region
Bilingualism French and English (spoken and written)
Key Competencies at uOttawa:
Here are the required competencies for all or our employees at uOttawa:
Planning: Organize in time a series of actions or events in order to realize an objective or a project. Plan and organize own work and priorities in regular daily activities.
Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.
Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.
Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.
The University of Ottawa embraces diversity and inclusion in the workplace. We are passionate about our people and committed to employment equity. We foster a culture of respect teamwork and inclusion where collaboration innovation and creativity fuel our quest for research and teaching excellence. While all qualified persons are invited to apply we welcome applications from qualified Indigenous persons racialized persons persons with disabilities women and LGBTQIA2S persons. The University is committed to creating and maintaining an accessible barrier-free work environment. The University is also committed to working with applicants with disabilities requesting accommodation during the recruitment assessment and selection processes. Applicants with disabilities may contact to communicate the accommodation need. All qualified candidates are encouraged to apply; however Canadians and permanent residents will be given priority.
Note: if this is a union position: The hiring process will be governed by the current collective agreement related to the union affiliation noted above; you can click here to find out more.
If this is a front-line position with responsibilities to interact with students selected candidates must be rated at the Low Advanced proficiency level or higher for both oral comprehension and reading comprehension in their second official language. The rating is determined by a proficiency test designed by the Official Languages and Bilingualism Institute.
Prior to May 1 2022 the University required all students faculty staff and visitors (including contractors) to be fully vaccinated against Covid-19 as defined in Policy 129 Covid-19 Vaccination. This policy was suspended effective May 1 2022 but may be reinstated at any point in the future depending on public health guidelines and the recommendations of experts.
Required Experience:
IC
Employment Type
Full-Time
