Lead Patient Services Coordinator
Lead Patient Services Coordinator
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1 Vacancy
Job Description
Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
SummaryOversees day to day operation of an outpatient clinic or practice. May assist by assigning and prioritizing workflow troubleshooting issues training and orientation providing back up support for a Supervisor or Manager. Provides guidance and help to others to resolve complex issues and problems.
Essential Functions
-Performs assigning and prioritizing workflow troubleshooting issues training and orientation providing back up support for leadership.
-Acts as Super User for scheduling registration and billing systems.
-Provides assistance and training to others in these areas.
-May perform more complex or specialized functions (i.e. surgical scheduling schedule changes/blocking) at more advanced competency level.
-May function as a backup for clerical staff to perform routine administrative and clerical duties relating to a clinical service or physician practice office and make patient appointments and maintain appointment records.
-May process patient billing forms and scan documents to patient medical record/LMR.
-Call for patient medical records and laboratory test results.
-Open and distribute unit mail or faxes.
-Type forms records schedules memos etc. as directed.
-Provides functional guidance to related team.
-Assists Supervisor with daily activities of practice staff.
Qualifications
Education
High School Diploma or Equivalent required. College Education preferred.
Can this role accept experience in lieu of a degree
No
Experience
-Office experience 5-7 years required
Knowledge Skills and Abilities
- Strong understanding of all Office Suite.
- Strong communication and organizational skills.
- Strong and proven leadership skills.
- Ability to work with staff of all levels.
- Excellent time management skills.
- Generally Accepted Accounting Principles.
- Ability to adapt to multiple and rapidly changing priorities and deadlines.
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Required Experience:
IC
Employment Type
Full-Time
