Senior Technical Analyst - Network L3 (212824)
Senior Technical Analyst - Network L3 (212824)
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Job Description
Location: IN - Bangalore 24/7 Job-ID: 212824 Contract type: Standard Business Unit: System Engineering & Technicians
Life on the team
Its an exciting opportunity for a technical role in Computacenters dynamic and rapidly expanding Network team. You will bring your IT experiences and deliver the quality of services to our customers across the globe and will help us to shape the team. Youll get to work with some of the most talented and passionate people in the business and get exposure to leading edge technologies which will enable you to advance your skills. Once you started journey in Computacenter youll get to know the work lifestyle and culture of Computacenter in no time.
What youll do
Remote management - Perform a range of technical work activities remotely to meet business and customer requirements.
You will be working on industry leading technology and products including Cisco HP Aruba etc.
You will be troubleshooting complex network incidents across the regions.
You will be implementing complex changes in network devices like Routers Switches and Wireless controllers.
Troubleshooting the incident events and logging history through tools including Spectrum NNMi Solarwinds HP IMC. Working in Ticketing tools like Service-Now.
Provide quality of service to our customers for the ticket assigned to you.
Communicate effectively to the customers on the ticket you are working to avoid escalations and improve customer satisfaction levels.
You will be working with dynamic team who supports our customers 24/7.
Maintain SLA performance targets.
Understand and adhere to compliance policies and procedures.
Keep skills up to date with IT industry standards as appropriate to the role/contract.
What youll need
6 years of hands-on experience in Network infrastructure like Routing Switching and Wireless technologies.
Hands-on experience on working with Network products including Nexus Switches Cisco Routers Cisco Switches HP Switches Cisco Wireless Controller and Aruba Controller.
Hands on experience in dynamic routing protocols including OSPF EIGRP & BGP.
Hands on experience in IPSec HSRP VRRP Ether-channel Stacking VSS VPC RSTP.
Hands on experience in troubleshooting Wireless related issues WLC implementation WLC OS upgrade AP replacement.
Hands on experience in WAN management working with service provider coordination.
Able to explain scenarios and have working knowledge and be able to troubleshoot the functions and operations of Routers Switches Wireless Controllers and IOS upgrade.
Knowledge in ITIL framework which includes Incident Change Problem management.
Able to troubleshoot the DNS / DHCP / IPAM related issues and resolve the issues.
Able to monitor the health of network and traffic flow capture using monitoring tools.
Good understanding on DNS / DHCP / IPAM technologies.
Industry standard certification like CCNA is desired. CCNP / CCIE is optional.
About us
With over 20000 employees across the globe we work at the heart of digitisation advising organisations on IT strategy implementing the most appropriate technology and helping our customers to source transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the worlds greatest organisations driving digital transformation and enabling people and their businesses.
About us
With over 20000 employees across the globe we work at the heart of digitisation advising organisations on IT strategy implementing the most appropriate technology and helping our customers to source transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the worlds greatest organisations driving digital transformation enabling people and their business.
Required Experience:
Senior IC
Employment Type
Full Time
