Credit Reporting Client Support Analyst- B2B
Credit Reporting Client Support Analyst- B2B
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$ 51700 - 75000
1 Vacancy
Job Description
TransUnions Job Applicant Privacy Notice
Personal Information We Collect
What Well Bring:
At TransUnion we have a welcoming and energetic environment that encourages collaboration and innovation - were consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities while discovering their genius.Come be a part of our team youll work with great people pioneering products and cutting-edge technology.
What Youll Bring:
- Bachelors degree and/or 1 years of professional experience in customer-facing or operations role in reporting management
- Proven customer management skills with a strong customer service orientation (desire to help others)
- Excellent relationship building and stakeholder management skills
- A proven understanding of the operations function with previous experience in banking retail credit or consumer credit reporting industries considered an asset
- The ability to multi-task and handle high volumes of small projects simultaneously
- Highly developed analytical and problem-solving capabilities with the ability to present data and information effectively with excellent attention to detail and a high level of accuracy
Wed love to see:
- Previous experience with Salesforce and/or Metro 2 credit reporting a high level of computer literacy and excellent analytical skills
- Experience with designing and implementing dashboards and reporting
- Power BI and/or Tableau experience
- Experience working in a heavily regulated environment with a demonstrated understanding of credit reporting laws and regulations
Impact Youll Make:
Data is the core of our we do is about providing high quality comprehensive and curated information that deepens understanding and improves decision making. We are responsible for bringing in the raw materials that make TransUnion what it is. We are the tip of the starts with us.
- Expectations in the first 90 days Gain an understanding of industry guidelines our core systems and operational processes.
- To achieve this you will work directly with our data furnishers to evaluate file failure errors update furnisher information analyze/interpret dispute-related data to identify issues/concerns/trends track relevant activities and perform outreach to data furnishers
- Support our internal stakeholders with a variety of daily operations and create reports and dashboards while keeping strict adherence to internal policies and procedures and supporting documentation
- What youll accomplish beyond 90 days Effectively advocate for industry standards and best practices across internal and external stakeholders as well as build relationships and provide solutions.
- This will be done via handling of daily requests submitted by furnishers and internal stakeholders along with assisting in our proactive data quality reviews new furnisher onboarding and credit data investigations.
- The ideal candidate is adept at documenting and assessing the root cause of issues and utilizing the information to ensure future issue are avoided while maintaining high standards of communication and service to all customers.
- Update internal reporting to keep all stakeholders informed of industry trends and the status of various accounts and projects.
#LI-AB1
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law including the Los Angeles County Fair Chance Ordinance for Employers the San Francisco Fair Chance Ordinance Fair Chance Initiative for Hiring Ordinance and the California Fair Chance Act.
Adherence to Company policies sound judgment and trustworthiness working safely communicating respectfully and safeguarding business operations confidential and proprietary information and the Companys reputation are also essential expectations of this position.
This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.Benefits:
TransUnion provides flexible benefits including flexible time off for exempt associates paid time off for non-exempt associates up to 12 paid holidays per year health benefits (including medical dental and vision plan options and health spending accounts) mental health support disability benefits up to 12 weeks of paid parental leave adoption assistance fertility planning coverage legal benefits long-term care insurance commuter benefits tuition reimbursement charity gift matching employee stock purchase plan 401(k) retirement savings with employer match and access to TransUnions Employee Resource Groups. Spousal domestic partner and other eligible dependent coverage is available on select health and welfare plans.
We are committed to being a place where diversity is not only present it is embraced. As an equal opportunity employer all qualified applicants will receive consideration for employment without regard to race color religion sex national origin age disability status veteran status genetic information marital status citizenship status sexual orientation gender identity or any other characteristic protected by law.
Pay Scale Information :
The U.S. base salary range for this position is $51700.00 - $75000.00 annually. *The salary range for this position reflects a reasonable estimate of the range of compensation for this job. At TransUnion actual compensation is based on careful consideration of additional factors such as (but not limited to) an individuals education training work experience job-related skill set location and industry knowledge as well as the scope and responsibilities of the position and market considerations.Regular fulltime non-sales positions may be eligible to participate in TransUnions annual bonus plan. Certain positions may be also eligible for long-term incentives and other payments based on applicable company guidance and plan documents.TransUnions Internal Job Title:
Analyst Data AcquisitionRequired Experience:
IC
Employment Type
Full-Time
