Operations Supervisor
Operations Supervisor
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Job Description
Its fun to work in a company where people truly BELIEVE in what theyre doing!
Job Description:
The business specialises in delivering end-user-focused business-critical services for some of the worlds most recognised tech brands. Operating in a fast-paced and ever-changing environment they pride themselves in their ability to adapt innovate and deliver outstanding results for their clients specifically within the reverse logistics repair & refurbishment asset recovery and IT asset disposition (ITAD) sectors
Primary accountabilities
Plan
- Plan available work based on historical volumes and known standard times (and track against the plan and identify required improvements to plan)
- Effective resourcing in line with contract pricing and budgets.
- Accountable for crewing within process areas.
- Set objectives development plans monitor for progress coach for improvement and lead for engagement.
Organise
- Optimise service delivery improvements and manage all aspects of the day-to-day operations
Implement
- Understanding the value of metrics measuring output and implement corrective measures in timely manner.
Measure
- Pro-actively review on an hourly basis the load versus resourcing in delivering profitable performance.
- Deliver on all aspects of meeting and exceeding service level agreements and related KPIs in line with speed quality flexibility reliability cost efficiencies.
- Assess communicate and monitor such success factors and metrics that impact results
- Identify non-value-added activities and the impact on the business and take decisive corrective action
People Management
- To effectively motivate coach lead and mobilise team efforts in support of building long term mutually profitable relationships with customers
- To ensure individuals attain required quality standards and meet specified output target contribution in line with overall team goals (measured on an hourly/daily basis.)
- To resolve conflicts as they arise and to handle counter-productive behaviour effectively.
- To delegate tasks appropriately.
- To provide effective coaching and counselling and training to team as appropriate.
- To provide feedback and respond to associates appropriately
- To develop empower and motivate team whilst effectively managing poor performance.
- Raise morale and lead by example.
- Set clear and unambiguous objectives ensuring they are discussed with and understood by associates.
- Hold self and others accountable for the achievement of all performance metrics including
- Productivity
- Quality
- Lead inspire and motivate the team
- Assess and communicate proactively on all aspects of absence management timekeeping and delivery of productivity
About Ingram Micro Group
Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population we play a vital role in the worldwide IT sales channel bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts.
Through Ingram Micro Xvantage our AI-powered digital platform we offer what we believe to be the industrys first business-to- consumer-like experience. We also provide a broad range of technology services including financing specialized marketing and lifecycle management as well as technical pre- and post- sales professional support. Learn more at .
Required Experience:
Manager
Employment Type
Full-Time
